Languages: English + German (Must - At least level B2)
- Expertise in implementation customization and configuration setting up environments CICD pipelines for deployment through Azure DevOps implementing complex security requirements
- L3 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems
- Investigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation User Management Environment Management Platform Administration monitoring
- Collaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs
- Develop and maintain an indepth understanding of Power Platform applications architecture and integration points
- Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues
- Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends
- Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles
- Share expertise and best practices with the support team to improve overall competency and efficiency
- Foster strong working relationships with crossfunctional teams including development infrastructure and business units to facilitate effective communication and problem resolution
- Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives
- Ensure that all changes adhere to established change management processes and compliance requirements
- Provide ongoing support and guidance to users on complex system configurations and customizations
Leadership
- Is able to give guidance to internal and external team members
- Acting as functional and technical lead in herhis area of competence
- Functional management of team members in hisher area of competence
- Is able to define Standard operation procedures in alignment with client to improve operational statbility
- Customer Focus
- Providing timely and accurate resolution of technical issues experienced by the Users
- Must be able to demonstrate a customer first approach to support
- Identify and escape severe issues which could cause production impact
- Natural aptitude for trouble shooting problem solving
- Have solid experience in a technical support environment
- Excellent skills on managing queues
- Will be the technical SPOC interacting with the client and also with L15 teams and COE teams
- Will be first escalation level for resolving operational incidents OnCall support is required within a rotation plan
- MB200 Microsoft Power Platform Dynamics 365 Core
- MB400 Microsoft Power Apps Dynamics 365 Developer
- MB600PL 600 Microsoft Dynamics 365 Power Platform Solution Architect
- 8 to 10 years of Power Platform Dynamics Development Experience
Skills
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