Counter Manager (m/w/d) – Luxury Clean Beauty – Full-Time – Munich
Join one of the most talked-about clean luxury beauty brands in the world — known for its A-list founder, cult-followed “second‑skin” glow, and a science‑meets‑nature approach that has taken the industry by storm.
A globally celebrated modern luxury beauty house, founded by a world‑renowned editorial makeup artist famous for effortless, glowing “your‑skin‑but‑better” looks. The brand blends clean, skin‑loving formulas, buttery textures, and cutting‑edge science to create a new standard in conscious high‑performance makeup. Beauty that feels good, looks natural, and enhances individuality — always clean, always elevated.
We are hiring a passionate, energetic, and entrepreneurial Counter Manager for a brand‑new counter at Ludwig Beck, Munich. You will lead a team of Retail Makeup Artists, deliver outstanding customer experiences, drive sales, and become the brand’s ambassador within the store. If you love clean beauty, glowing skin, premium products, and a fast‑growing luxury environment — you’ll thrive here.
Your Responsibilities
- Achieve and exceed retail sales targets
- Analyze business results and identify opportunities to grow the counter
- Deliver exceptional product knowledge and translate it into strong customer engagement
- Proactively approach, stop, and engage customers
- Drive cross‑selling to increase basket size and items per transaction
- Monitor competitors and share insights to improve performance
- Plan and execute counter events and activations
- Ensure flawless execution of the brand’s service standards
Team Management
- Lead, motivate, and inspire a team of Retail Artists
- Create monthly schedules and manage day‑to‑day staffing
- Coach the team in makeup artistry, sales techniques, and customer experience
- Act as first contact for HR‑related matters within the counter team
Product & Artistry
- Demonstrate top‑tier makeup artistry aligned with the brand’s “second‑skin glow” style
- Maintain excellent product knowledge
- Attend trainings and complete online education modules
- Implement and follow all brand education initiatives
Grooming & Operational Excellence
- Maintain impeccable personal grooming in line with brand guidelines
- Uphold strong timekeeping, organization, and procedures
- Ensure perfect VM standards and maintain a clean, well‑stocked counter
- Build strong relationships with store teams and management
- Share insights, trends, and relevant business updates
- Oversee stock levels and ensure bestsellers are always replenished
- Deliver weekly and monthly sales reports and event feedback
Your Profile
- 3+ years leadership experience in beauty retail (luxury or prestige preferred)
- Excellent people leadership and communication skills
- Strong sales mindset and strategic thinking
- Passionate about clean beauty and premium customer experience
- Skilled makeup artist with the ability to combine artistry + education + sales
- Highly organized with strong time management
- Confident working independently and taking ownership
- Proficient in MS Office; Google Drive a plus
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales, Business Development, and General Business
