Customer Service Specialist- German

Customer Service Specialist German Speaker (Remote)

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking , including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims , and escalating complaints .

Key Responsibilities

Handle inbound and outbound customer service calls and case management

Serve as the first point of contact for homeowners using a booking platform

Provide timely, high-quality assistance to customers, especially during escalations

Log, classify, and follow up on all customer interactions

Maintain accurate records of call history and resolutions

Analyze call data and share customer feedback

Stay up to date with process and platform changes

Collaborate with internal and external teams through clear, documented communication

Requirements

Native-level German and fluent English

Ability to multitask between live calls and case handling

Solid computer literacy and experience working online

Experience handling both inbound and outbound interactions

Clear, empathetic, and professional communication under pressure

Nice to Have

Experience with Zendesk or similar ticketing platforms

Familiarity with Slack or online team collaboration tools

Background in the online travel industry

Technical support background (electronics, machinery, or industrial sectors)

Proficiency in Salesforce and standard office tools

Technical Requirements

Internet : Stable wired broadband connection

Hardware :

RAM : 8GB+

Screen : 1920×1080 resolution preferred

Wired USB headset

Operating System : Windows 11 or later

Monday to Friday : 9 : 00 AM 10 : 00 PM

Saturday to Sunday : 12 : 00 PM 8 : 00 PM

Evening shifts (after 6 : 00 PM) and weekend shifts become available after 34 weeks in production

Two days off per week

What We Offer

100% Remote Work

Flexible, project-based assignments

Long-term collaboration opportunities

Career development and learning paths

Gamification program (performance-based bonuses and paid holiday hours)

Freelance cooperation agreement

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by 12 June 2025 to be considered for our next training group starting on 16 June 2025 .

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