Principal Solutions Engineer - Post-Sales, EMEA

Overview

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

As our first Principal Solutions Engineer at Talon.One in EMEA, you will be leading enterprise-level API integrations. This newly created role focuses exclusively on delivering these complex integrations, which often span over a year due to their complexity. You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success. While you won’t have direct reports, you’ll be in a unique position to mentor and share your expertise with the US & EMEA Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.

This role also requires occasional travel, estimated at 10%-20% of the time.

Note: This description reflects responsibilities and qualifications for the Principal Solutions Engineer – Post-Sales, EMEA position at Talon.One.

Responsibilities

• Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
• Lead the design, development, and implementation of large-scale API integrations, ensuring alignment with customer goals, platform capabilities, and industry best practices
• Collaborate with implementation partners and system integrators (SIs) to ensure solution architectures are technically sound and in the customer’s best interest
• Drive project planning for enterprise-level integrations, including scope definition, resource allocation, timeline management, and stakeholder coordination
• Analyze, troubleshoot, and optimize API integrations, ensuring performance, scalability, and long-term maintainability post-launch, using tools like Postman, Swagger, and API gateways
• Evaluate integration outcomes and partner performance, delivering actionable insights for internal teams and future engagement strategies
• Mentor Technical Account Managers on API architecture, integration tooling, and project execution, enhancing team-wide technical depth

What we need you to bring to the table

• 5+ years in a technical consulting, solutions architecture, or developer/contractor role, ideally with direct experience integrating API-driven SaaS platforms for enterprise clients
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
• Proven ability to lead complex technical projects, managing multiple stakeholders, risks, and deliverables in a structured, detail-oriented way
• Strong architectural understanding of modern cloud platforms (AWS, Azure, or GCP) and scalable SaaS systems
• Experience with Commerce Stacks, Consumer Data Platforms, and Consumer Engagement Platforms is a big plus
• Experience in Retail, CPG, Travel, Telco, or Delivery Services is beneficial
• Excellent communication skills, with the ability to explain complex technical topics clearly to both technical and non-technical audiences
• A collaborative, mentor-first mindset, with a passion for growing team capability and improving processes based on real-world integration challenges
• Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations

Benefits and compensation

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on pension contributions
• BVG public transport ticket and a dog-friendly Berlin office

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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