Entry-level Customer Success Role at VC-backed startup (€30k-€50k base salary)

Tangent is looking for ambitious entry-level talent to join our commercial team and help more companies hire talented people from socially diverse backgrounds.

This is a role working directly for Tangent. You will help us grow by identifying companies that could benefit from hiring through our platform, starting conversations with decision-makers and building a pipeline of future customers.

You do not need previous sales experience or a degree. We are looking for people who are curious, resilient, motivated by our mission and excited to learn.

Tangent is creating a fairer way for people to apply for jobs. We connect jobseekers with industry expert mentors who volunteer their time to support people with CVs, applications, interview preparation, industry advice and salary negotiation guidance. Our mentors work at leading companies and use their experience to help others navigate the hiring process with more confidence.

Too often, access to top jobs depends on who you know, the advice you can afford and the networks you already have. Tangent exists to change that.

As our network grows across Europe and beyond, we are building a team that can help more employers discover talented people from a wider range of backgrounds.

We live by our product

Our mission is so important to us that we have built it into our own hiring process.

When you apply through Tangent, we want you to get a feel for what we are building and why it matters. That means giving candidates access to the wider Tangent platform, including our network of over 3,000 volunteer expert mentors.

Mentors can support with interview preparation, industry advice, application guidance and salary negotiation advice. This support is optional and is designed to help candidates build confidence, understand the industry and make informed career decisions.

Mentor support is separate from our hiring assessment and does not influence whether someone is selected for this role.

What you'll do

As a Customer Success Associate, you will help employers succeed on Tangent and make sure they have a great experience using our platform. Your work will include:

• Supporting customers- Act as a day-to-day point of contact for employers using Tangent, helping them understand how to get the best results from the platform.
• Onboarding new employers - Guide new customers through the setup process, explain how Tangent works and help them launch successfully.
• Building relationships - Develop strong relationships with hiring teams, recruiters, people teams and decision-makers.
• Helping customers reach their goals- Understand each customer’s hiring priorities and help them use Tangent to connect with relevant jobseekers.
• Solving problems- Respond to customer questions, troubleshoot issues and work with the team to improve the customer experience.
• Driving engagement - Encourage customers to stay active, post opportunities, review candidates and make the most of Tangent’s network.
• Sharing feedback - Bring customer insights back to the product, sales and marketing teams so we can keep improving Tangent.
• Spotting growth opportunities - Identify where customers could benefit from more support, additional roles or deeper partnership with Tangent.

What we're looking for

We are looking for someone who is:

• Passionate about Tangent's mission
• Empathetic and good at understanding people’s needs
• Confident communicating with customers
• Organised and able to manage multiple relationships
• Curious and willing to learn
• Comfortable solving problems and asking good questions
• Interested in startups, customer success, recruitment, technology or social impact
• Motivated by helping people and companies succeed

You do not need to have worked in customer success before. You do not need a degree. We welcome applications from graduates, non-graduates and career changers.

Training and support

This is an entry-level role, so we will help you build the skills you need to succeed. You will learn how to:

• Onboard new customers
• Build strong customer relationships
• Understand hiring needs
• Support customers using a platform
• Communicate customer feedback to internal teams
• Use customer success tools and CRM systems
• Identify opportunities to improve customer outcomes
• Communicate Tangent's mission and value clearly

You will also be joining Tangent at an exciting stage of growth, with the opportunity to take on more responsibility as the company scales.

What success looks like

In your first few months, success will mean learning Tangent’s mission, understanding our customers and building confidence supporting employers on the platform. Over time, you will be expected to:

• Help customers launch successfully on Tangent
• Build trusted relationships with hiring teams
• Increase customer engagement with the platform
• Support customers in reaching their hiring goals
• Share useful feedback that helps improve Tangent
• Identify opportunities to grow customer accounts
• Contribute ideas that improve the customer experience

Why join Tangent?

• Real social impact - Your work will help more jobseekers access career opportunities with the support of expert mentors.
• Career growth - You will join a growing company with opportunities to progress as the team expands.
• Learn sales from the ground up - This is a chance to build valuable commercial skills in a supportive, mission-led environment.
• Share options - Be rewarded with share options as Tangent grows.
• A mission-driven team - Work with a passionate and ambitious team trying to make hiring fairer.

Our mission

Top jobs too often go to people with existing networks, privilege and access to specialist support. Tangent is helping to change that by connecting talented people from diverse backgrounds with expert mentors and forward-thinking employers. If you are excited by our mission and want to help more people get hired, we would love to hear from you.

Tangent is an equal opportunity employer. We encourage applications from people of all backgrounds, including those who may not have followed a traditional career path.