Senior Customer Success Manager (f/m/x)

Become part of Tanso and decarbonise industries with us.

To take an active role in helping leading industrial companies turn sustainability ambition into action, we are looking for a Senior Customer Success Manager (f/m/x).

As a Customer Success Manager, you will guide customers through their sustainability management journey, deepen partnerships with key stakeholders, and ensure our offering delivers tangible, long‑term value. You will own your customer portfolio and work directly with sustainability professionals and executive leaders.

Your profile

• 5+ years of experience in B2B or SaaS Customer Success, with a demonstrated ability to manage and grow customer relationships.
• Background in sustainability, ideally with hands‑on experience in climate, carbon accounting, or related domains is a plus.
• Experience in customer‑facing roles, showcasing strong communication and relationship‑building skills.
• Based in or willing to relocate to Munich.
• Fluency in English and German.

What we offer

• A highly competitive compensation package with an attractive equity package to participate in Tanso’s growth.
• Hybrid working model that combines the benefits of onsite collaboration with the flexibility needed.
• A company-contributed pension plan to support long‑term financial security.
• Our competitive commission model that puts you in control of your earning potential.
• Yearly budget to support ongoing professional development.
• Sponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options.
• Exclusive discounts that help you save on a wide range of everyday brands, services, and experiences.

Key responsibilities

• Lead onboarding and implementation & Relationship building: Guide customers through onboarding and implementation – ensuring quick time-to-value and long‑term engagement. Build strong relationships with sustainability and business leaders by offering strategic guidance on how to embed Tanso into their sustainability roadmap and showcasing Tanso value.
• Hands‑on Consulting & Trusted Partner: Provide hands‑on support and best practices across carbon accounting, regulatory reporting, and software adoption. You also act as a trusted partner to your customers, helping them articulate and showcase the business value of their sustainability efforts.
• Be an expert on your customers: Understand their goals, pain points, and constraints – and turn that insight into tangible value and impact. Manage a portfolio of customers with a focus on retention, growth potential, and long‑term strategic partnership.
• Identify growth opportunities: Spot and drive upsell and cross‑sell opportunities that align customer needs with Tanso’s evolving offering. Track key metrics across your accounts and use them to guide your priorities, identify opportunities and communicate impact internally.
• Drive impact through focused initiatives: Take ownership of strategic CS projects – from refining processes to improving tools and enablement materials that help us scale.

Why Tanso?

• Directly influence how companies understand, act upon and report on sustainability.
• Lead initiatives that matter, in projects where innovation meets purpose.
• Drive ideas forward and take responsibility to make a difference.

Our team

We’re a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross‑functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves.

#J-18808-Ljbffr