(Senior) Sustainability Customer Success Manager (f/m/x)

Become part of Tanso and leverage your customer success expertise for climate impact.

Join our team to take an active role in helping companies master their sustainability goals and challenges and start your career in a fast-growing environment. Your main objective is to turn Tanso customers into successful Tanso advocates, take ownership to make us as a Sustainability Customer Success Team even better and support us in delivering value to our growing customer base at scale.

As our (Senior) Sustainability Customer Success Manager, you will work together with our Customer Success Lead and the Customer Success Team to build and refine our customer success strategy while working on the front lines of ensuring value delivery in our customer base from sustainability managers to C-Level executives.

In your role you will be building and maintaining strong relationships with customers, ensuring value delivery and communication, and challenging and improving our CS processes.

How you succeed

Build relationships & Tanso advocates

• Turn customers into Tanso advocates. Get new customers up to speed quickly and deliver and communicate value.
• Nurture and maintain customer relationships. Ensure professional and empathic communication across all interactions, touch points, and stakeholders.
• Be a sparring partner. Provide best practices for software adoption, carbon management, and effective sustainability reporting.

Steer insights & customers

• Be an expert on your customer. Understand their key pain points, needs, and expectations and be the customer advocate within Tanso.
• Renew and upsell customers. Leverage the value you created and your expert knowledge on your customers to craft the optimal Tanso offering for them.
• Drive customer-centric projects & product development. Proactively get feedback for the Product team and drive cross-collaborative projects to improve the customer experience.

Develop CS at Tanso

• Level up CS. Drive strategic projects to improve how we work as a CS team and with our growing customer base at Tanso. Constantly look for opportunities to work more efficiently while improving customer experience.
• Be on top of your metrics. Use best-practice metrics to track the success of our efforts and drive initiatives.

Why Tanso?

• Your work helps producing companies integrate sustainability into their decision-making. You will directly influence how companies understand, act upon, and report on sustainability.
• You are joining the company in a phase of accelerated growth. We’ve successfully entered the market, closed important reference customers, and experience strong market tailwinds. This is a unique opportunity to join Tanso in its Seed stage.
• We expect a lot, but also offer you a highly competitive compensation package with an attractive equity package to participate in Tanso’s growth.
• Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary collaboration.
• We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other.
• We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or excel at HIIT workouts with the team.
• Our team is fun - we are convinced that work needs to be enjoyable too. We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit.

Whom you will be working with

• Franziska - Customer Success Lead
• Customer Success Team
• Gyri - Co-Founder & CPO
• Vignesh - Climate Intelligence
• Christoph & Julius - Product Management

Recruitment Process

1. Get to know Tanso with Saskia - introduce yourself, learn more about our company and ask all your questions.
2. Role Introduction with Franziska - understand your role and see whom you will be working with.
3. Deep dive with Franziska and Julia + Team Lunch - get a feeling for the tasks ahead of you and meet your future colleagues.

Hard Requirements

• You already live or are willing to relocate to Munich.
• You must have a pre-existing working permit for the EU.
• You must speak English at level C1 or higher.
• You must speak German at level C2.

You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.