Sales Account / Client Delivery Manager – DACH Region (Payment & Cards Specialist) in Lugano

TAS Sp A is a global leader in software solutions for card processing, digital payments, financial markets, and Extended Enterprise systems.

It has been in the market for over 40 years, designing and customising payment services and solutions that make the digital ecosystem increasingly innovative and competitive.

• We are looking for a
• Sales Account/Client Delivery Manager

, who will support the development and improvement of TAS offering in the DACH region, bringing a strong commercial mindset and deep knowledge of the Payment & Card Issuing/Acquiring sector.

He/she will be responsible for a portfolio of enterprise clients and will act as a strategic advisor to both technical stakeholders and C-level executives.

Main Responsibilities

The selected candidate, properly introduced and trained on our products, will have the following responsibilities:

• Manage commercial relationships as the primary point of contact for a portfolio of financial institutions and payment service providers in Germany, Austria, and Switzerland, ensuring long‑term value and growth.
• Build multi‑level relationships (business, IT, procurement, compliance), understanding each client’s strategy, regulatory landscape, and key challenges, while translating their needs into requirements and working with product management on product roadmap priorities.
• Monitor the progress of all active delivery projects and activities for the client, promptly identifying critical issues and liaising with technical managers to ensure service quality and continuity.
• Oversee account planning, sales pipeline, and revenue forecasting for the assigned client portfolio.
• Prepare commercial proposals and negotiate contracts, change requests, and renewals in close collaboration with legal and delivery teams.
• Identify and develop new business opportunities within existing accounts, including product migrations, new modules, professional services, card scheme mandate‑related projects, and Saa S models.
• Manage end‑to‑end escalations by coordinating delivery, support, and product teams while safeguarding compliance with agreed delivery SLAs and KPIs, preparing periodic reporting, and maintaining a solid, stable client relationship.
• Contribute to the acquisition of new clients in the DACH region by leveraging industry knowledge, constantly monitoring competitors and market trends, and sharing relevant insights with top management.
• Professional requirements
• At least 7 years of experience in account management or B2B sales of card payment solutions, issuing/acquiring processing, or payment software for financial institutions.
• Deep knowledge of the card ecosystem: issuers, processors, card schemes (Visa/Mastercard), authorization, clearing, PCI compliance, and scheme mandates; familiarity with the Swiss and German regulatory landscape (FINMA, Ba Fin, DORA) is a major plus.
• Solid understanding of the Digital Payments & Payment Processing market (SEPA, SWIFT, Target2, etc.).
• Proven track record in driving revenue growth across existing enterprise accounts and managing complex, long‑cycle relationships.
• Ability to understand software products at a functional level and discuss architecture, integration, and roadmap with technical stakeholders (an engineering degree/background is not required).
• Excellent negotiation, presentation, and stakeholder management skills at the C-Level.
• Fluent in German and English; working knowledge of Italian is highly appreciated, given daily collaboration with the group's Italian teams.
• Willingness to travel regularly across the DACH region.

What We Offer

• Autonomy and strategic impact: a senior, autonomous role, with direct contact with the Managing Director and group leadership.
• High‑value projects: a portfolio of top‑tier clients and a platform going through a key phase of evolution (product migrations, new Saa S models, and new products).
• Dynamic international environment: an international multi‑entity organization (Switzerland, Italy, Germany, UK, Spain, Serbia, Brazil).

Work Location

Lugano, Switzerland

Compensation

• The salary range for this position is
• 115.000€ – 135.000€
• The placement within this range is determined by the following criteria:
• Experience & Seniority: Level of autonomy demonstrated in the role.
• Skills & Hard Skills: Technical proficiency in the required tools and processes.
• Qualifications & Certifications: Academic background and relevant professional certifications
• Cultural Fit: Alignment with our company’s values, vision, and corporate culture.
• Growth Potential: Potential for professional advancement within the team

TAS is an equal opportunity employer.

We value diversity and welcome applications from all backgrounds, regardless of gender, age, or ethnicity, in accordance with applicable labor laws.

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