The Service Delivery Manager (SDM) is responsible for end‑to‑end delivery and governance of Infrastructure Managed Services. The role ensures secure, resilient, SLA‑driven operations aligned with clients’ high standards of quality, precision, and reliability.
Key Responsibilities
Own end‑to‑end service delivery governance and act as single point of accountability.
Lead service reviews, SLA/KPI tracking, and operational excellence initiatives.
Manage P1/P2 incident escalations and ensure root cause analysis.
Ensure smooth service transition, stabilization, and steady‑state operations.
Ensure compliance with client’s security, data privacy, and audit requirements.
Coordinate onsite and nearshore (Spain) delivery teams.
Drive automation, AIOps, and continuous improvement initiatives.
Skills & Experience
10+ years of experience in Infrastructure / ERP Managed Services delivery.
Strong ITIL‑based service management experience.
Experience with ServiceNow, monitoring tools, and enterprise infrastructure.
Fluency in French (both written and spoken) required.
Success Measures
SLA adherence and service stability.
Zero major incidents post‑transition.
Improved end‑user experience and customer satisfaction.
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Key Responsibilities
Own end‑to‑end service delivery governance and act as single point of accountability.
Lead service reviews, SLA/KPI tracking, and operational excellence initiatives.
Manage P1/P2 incident escalations and ensure root cause analysis.
Ensure smooth service transition, stabilization, and steady‑state operations.
Ensure compliance with client’s security, data privacy, and audit requirements.
Coordinate onsite and nearshore (Spain) delivery teams.
Drive automation, AIOps, and continuous improvement initiatives.
Skills & Experience
10+ years of experience in Infrastructure / ERP Managed Services delivery.
Strong ITIL‑based service management experience.
Experience with ServiceNow, monitoring tools, and enterprise infrastructure.
Fluency in French (both written and spoken) required.
Success Measures
SLA adherence and service stability.
Zero major incidents post‑transition.
Improved end‑user experience and customer satisfaction.
#J-18808-Ljbffr
Service Delivery Manager Arbeitgeber: Tata Consultancy Services
Tata Consultancy Services (TCS) Deutschland GmbH ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, in einem dynamischen und internationalen Umfeld zu arbeiten. Mit einem starken Fokus auf Vielfalt, Inklusion und Mitarbeiterentwicklung fördert TCS nicht nur Ihre berufliche Weiterbildung, sondern bietet auch attraktive Benefits wie betriebliche Altersvorsorge, flexible Arbeitszeiten und ein Firmenfitness-Netzwerk. Hier haben Sie die Chance, an spannenden digitalen Transformationsprojekten mit namhaften Kunden zu arbeiten und Ihre Karriere auf das nächste Level zu heben.
Kontaktdaten:
Tata Consultancy Services Recruiting-Team
