Sales Operations, Supply Chain & Customer Experience Coordinator

About us

We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are looking for a highly organized and analytical Sales Operations, Supply Chain & Customer Experience Coordinator (m/f/d) to support the growth of our pet protection product brand, TAVO, across Europe. This role will focus on demand planning and sales operations while also managing customer service to ensure a seamless customer experience as the brand expands.

This role is responsible for managing critical sales operations processes, supporting demand planning and inventory management activities, administering product and pricing data within SAP, and ensuring a seamless customer experience for retailers, distributors, and end consumers.

The position serves as a key cross-functional partner between Sales, Supply Chain, Logistics, Marketing, Customer Service, Finance, and Headquarters. Success in this role requires strong analytical capabilities, excellent attention to detail, SAP proficiency, and the ability to manage multiple priorities within a fast-paced commercial environment.

What you'll do

Sales Operations

• Serve as the primary coordinator for sales operations activities across European markets.
• Create and maintain product, pricing, customer, and sales master data within SAP.
• Build and launch new SKUs including product attributes, pricing structures, and market-specific requirements.
• Manage sales order set-up and administration to ensure accurate order processing.
• Support product launches, line extensions, promotional initiatives, and product discontinuations.
• Generate commercial reporting, sales analytics, and KPI dashboards.
• Partner with Sales leadership to identify business trends, opportunities, and risks.
• Maintain data integrity across systems to support accurate reporting and business decision-making.
• Support retailer onboarding and account set-up processes.

Supply Chain Planning & Inventory Management

• Consolidate sales forecasts and demand inputs from commercial teams.
• Prepare and submit forecast plans and replenishment requests to Headquarters.
• Monitor inventory levels and product availability across European distribution centers.
• Analyze inventory performance and proactively identify stock shortages, excess inventory, and replenishment needs.
• Support monthly Sales & Operations Planning (S&OP) processes.
• Develop forecast, inventory, and service-level reporting.
• Partner with logistics and supply chain teams to improve inventory efficiency and product availability.
• Support demand planning activities to ensure alignment between commercial objectives and inventory strategies.

Customer Experience & Order Management

• Act as a primary point of contact for retailers, distributors, and key customers regarding orders, deliveries, returns, and product availability.
• Manage order entry, order tracking, and fulfillment follow-up activities.
• Coordinate with logistics providers, warehouses, and internal teams to resolve service issues.
• Investigate and resolve customer inquiries, claims, warranty requests, and return authorizations.
• Provide proactive communication regarding inventory constraints, shipment delays, and order status updates.
• Monitor customer service performance metrics and identify opportunities for improvement.
• Support a positive, professional, and brand-consistent customer experience across all interactions.

What you’ll bring

Required Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Operations, Logistics, or related field.
• 3+ years of experience in Sales Operations, Supply Chain, Demand Planning, Customer Service, or Commercial Operations.
• Strong SAP experience, including:
• Product Master Data
• Customer Master Data
• Pricing Administration
• Sales Order Processing
• SKU Creation and Maintenance
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUPs, reporting, and data analysis.
• Experience supporting product launches and commercial operations.
• Strong analytical and problem-solving abilities.
• Exceptional organizational skills and attention to detail.
• Ability to effectively manage multiple priorities and deadlines.
• Fluent English required.

Preferred Qualifications

• Experience within consumer products, baby gear, juvenile products, retail, or distribution environments.
• Experience supporting European markets.
• Understanding of S&OP processes.
• Experience with Power BI or other business intelligence tools.
• Additional European language proficiency.
• Experience with inventory management, forecasting, and demand planning tools.

Key Success Metrics

• Sales Order Accuracy
• Product Launch Readiness
• SAP Master Data Accuracy
• Forecast Accuracy
• Inventory Availability
• On-Time Order Fulfillment
• Customer Satisfaction
• Pricing Accuracy
• Service Level Performance
• Reduction in Order Processing Errors

What You’ll get

• Modern office space in Ticino with frequent travels to Steinhausen
• Laptop, screens, and software tools provided.
• Additional employee benefits (transport reimbursement, health insurance contribution).
• Insider experience in a rapidly growing international company.
• Opportunities to develop entrepreneurial skills.
• Career development opportunities.
• Friendly team and work environment

#J-18808-Ljbffr