Job description
As an CRM Marketing Manager (m/f/d) (Omnichannel Services Executive), you will support the delivery and execution of omnichannel loyalty campaigns across Central & Eastern Europe. Working closely with the regional Omnichannel leadership, you will play a key role in ensuring operational excellence across campaign rollout, client consulting, reporting, and sales support.
This is a hands‑on, client‑facing role at the intersection of loyalty, data, and digital marketing, offering exposure to end‑to‑end campaign delivery in a fast‑paced, international environment. You will act as a vital link between clients, internal delivery teams, and commercial stakeholders, contributing directly to campaign success and long‑term client satisfaction.
Key Responsibilities
Campaign Delivery & Execution
Support the scoping and planning of omnichannel loyalty campaigns in collaboration with internal and external stakeholders
Contribute to marketing ideation and creative proposal development
Monitor campaign performance through regular reporting and dashboards
Identify optimisation opportunities and support continuous improvement
Troubleshoot operational issues and support timely resolution
Client Success & Insights
Provide day‑to‑day client support and ensure alignment with campaign objectives
Analyse campaign and sales data to generate actionable insights
Prepare performance reviews and recommendations for future campaigns
Sales & Marketing Support
Support the creation of pitch presentations and sales materials
Build demo use cases showcasing omnichannel capabilities
Assist the Head of Omnichannel in internal training sessions and sales enablement initiatives
Key Stakeholder Relationships
Internal: Omnichannel Services, Technical Delivery, Marketing, Project Management, Sales
External: Clients, Loyalty partners, CRM and Digital Marketing stakeholders
About You
Required Experience & Skills
1–2 years of experience in a client‑facing role (agency, consultancy, marketing, or similar)
Initial exposure to digital marketing, loyalty, CRM, or campaign environments
Strong organisational and analytical skills
Comfortable working with data, reporting tools, Excel, and PowerPoint
Excellent communication skills in German and English (written and spoken)
Proactive, collaborative, and eager to learn
Nice to Have
Experience supporting campaign delivery or execution
Familiarity with dashboards, CRM systems, or reporting platforms
Experience supporting pitch decks or commercial presentations
Why Join Us?
Gain hands‑on experience across end‑to‑end omnichannel campaign delivery
Work closely with senior regional stakeholders and international clients
Develop skills at the intersection of loyalty, data, and digital innovation
Be part of a growing omnichannel function with clear development opportunities
Our Values
At TCC Global, our people are guided by our core values:
Respect – Treat others as they wish to be treated
Truth – Act with honesty, openness, and integrity
Collaboration – Work together to achieve better outcomes
Care – Care for our people, our clients, and our future
All done!
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