Required Technical Skill Set:
Warehouse OT Support, Incident Management, Asset Management, Network & Infrastructure Support, Windows 11/O365, Active Directory, Warehouse Devices (PDA/RDT/RF), Barcode Scanners, Label Printers, ITIL Fundamentals
Must-Have
• Hands-on support experience with warehouse technologies (PDA, RF devices, barcode scanners, label printers)
• Windows 11, Microsoft 365, Active Directory and end-user computing support
• Basic Network & Infrastructure troubleshooting (LAN, Wi-Fi, switches, connectivity issues)
• Incident, Problem and Asset Management with ITIL awareness
• Strong troubleshooting, communication and stakeholder management skills in an operational warehouse environment
• Exposure to warehouse automation systems (Conveyors, RFID, WMS/WCS)
• Cisco, Aruba and Fortinet environment exposure
• OT Cybersecurity and vulnerability remediation knowledge
• ITIL Certification
• Project coordination experience
Required experience
Bachelor’s degree or diploma in Computer Engineering, Information Technology, Mechatronics, Industrial Engineering, or related discipline preferred.
➢ Minimum 1 to 3 years of experience supporting warehouse, fulfilment, distribution, manufacturing, automation or onsite technology environments
➢ This role demands familiarity with onsite warehouse infrastructure, including end-user computing, OT devices, network equipment, and datacentre components
➢ Hands-on experience with PDA / RDT / RF devices, barcode scanners, label printers, warehouse workstations, Network, wireless connectivity and onsite IT peripherals.
➢ Experience in different basic automation systems used in a warehouse environment e.g. conveyors, RFID tunnel (not must but good to have)
➢ Understanding in diagnosing and troubleshooting hardware software, and connectivity issues.
➢ Competency in reading and interpreting technical schematics and network diagrams.
➢ Ability to continually identify and implement solution improvements, proactively enhance processes and performance, and act on stakeholder feedback.
➢ Able to work under pressure in live warehouse operations, support critical periods and demonstrate a can-do, safety-first mindset.
➢ Strong communication skills to effectively train operators and coordinate with suppliers.
➢ Availability for on-call support during critical operational periods.
➢ Ability to work effectively in a team environment driving to solutions through collaboration and partnership.
Responsibility of / Expectations from the Role
Provide onsite IT/OT support for warehouse operations
Troubleshooting warehouse devices (RF scanners, printers, handhelds
Incident management & asset management
Coordination with technical teams to ensure uninterrupted warehouse operations
Adherence to ITIL and security standards
Warehouse Associate – Operation Technology (OT) Support in Herleshausen Arbeitgeber: TCS Europe
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das auf kontinuierliches Lernen und persönliche Entwicklung ausgerichtet ist. Unsere Unternehmenskultur fördert Teamarbeit und Innovation, während wir gleichzeitig attraktive Benefits und flexible Arbeitszeiten anbieten, um eine ausgewogene Work-Life-Balance zu gewährleisten. In dieser Rolle als Windows Infra Administrator haben Sie die Chance, an spannenden Projekten zu arbeiten und Ihre Fähigkeiten in einer modernen IT-Infrastruktur weiterzuentwickeln.
