Required Technical Skill Set:
Nielsen Spaceman
Must-Have
Prior Experience with Nielsen Spaceman application/product
Experience operating in global, multi-country and complex stakeholder environments.
Practical experience with agile product-delivery models and ITIL- aligned operational processes.
Experience with Jira, Confluence, ServiceNow and relevant monitoring or documentation tools
Responsibility of / Expectations from the Role
1. Execute day-to-day application support and coordinate product-level incident, request, problem, event, knowledge and change artefacts
2. Investigate issues, coordinate service restoration and major-incident communications, and escalate operational, security and compliance risks
3. Monitor availability, performance, service levels and KPIs; identify recurring issues, automation opportunities and technical-debt impacts
4. Prepare service reviews, operational reports and continuous-improvement actions with owners, dates and measurable benefits
5. Maintain current support information, fact sheets, guidelines, escalation paths and knowledge articles
6. Support cutover, recovery, rollback, handover, shutdown and decommissioning through operational criteria, risk assessment, validation and evidence
