Required Technical Skill Set:
ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations
Desired Experience Range:
8+ years of Professional Services / ServiceNow Projects management experience
Must-Have
• 8+ years of ServiceNow Professional Services / Consulting experience
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS)
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership
• Creative with comfort running projects independently
• Experience working collaboratively, driving complex issues through analysis and resolution
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and completing required documentation such as business requirement workbooks for technical aspects of the solution
• Participate in workshops with customers to assess current processes and establish future-state processes
• Provide oversight and unit testing of code developed by partner or customer employees
• Provide feedback to product development to improve the product based on experience gained with customers
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilization, risks and actions
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
Good-to-Have
Industry domain expertise
• Additional ServiceNow certifications
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes
• Confident communicator who is comfortable with owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time
• Proficiency with project and resource management tooling like ServiceNow PPM/SPM will be a plus
Responsibility of / Expectations from the Role
1 Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value.
2 Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success
3 Conduct workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
4 Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
5 Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.
Sr Technical Consultant Arbeitgeber: TCS Europe
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das auf kontinuierliches Lernen und persönliche Entwicklung ausgerichtet ist. Unsere Unternehmenskultur fördert Teamarbeit und Innovation, während wir gleichzeitig attraktive Benefits und flexible Arbeitszeiten anbieten, um eine ausgewogene Work-Life-Balance zu gewährleisten. In dieser Rolle als Windows Infra Administrator haben Sie die Chance, an spannenden Projekten zu arbeiten und Ihre Fähigkeiten in einer modernen IT-Infrastruktur weiterzuentwickeln.
