Senior Customer Quality Engineer (m/w/d)

Senior Customer Quality Engineer (m/w/d)

Berlin

TE Connectivity

2024-04-12T01:20:27

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Quality Assurance Teams are responsible for all or part of an organization’s Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They review, analyze and report on quality discrepancies, investigate problems, execute quality audits, and develop disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

Main responsibilities include, but are not limited to:

• Quality Key Contact for Customer – related to TRS (with alignment to CQE Auto / ICT)
• VoC @ TE
• Monitor and act on Customer Satisfaction (Champion actions within TE)
• Management of Customer Scorecards
• Management of quality performance (Count of claims, DPPM, Response time, etc)
• Warranty Management
• Lead periodical warranty settlements
• Lead / Champion warranty reduction programs (with all relevant functions and sites)
• Prepare, Facilitate TRS (TEC) & Customer Quality Meetings
• Evaluate and communicate Customer Specific Requirements
• Review and support negotiations of Quality Agreements
• Support relevant Engineering Changes and NPI projects
• Moderate/lead escalated issues
• (Optional/Imported sensors) Coordinate customer complains
• Manage containment actions at customer site
• Link customer and manufacturing plant within and outside the region
• Contribute to improvement of effectives of quality processes

Requierements:

• Minimum BSc in Engineering/Technical education (relevant work and sector experience can compensate for lack of formal education)
• Knowledge in Automotive core tools such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T
• Certified Six Sigma Green or Black Belt (would be a benefit)
• IT skills (MS Office, Statistical tools etc.)
• Knowledge of IATF16949 and Customer Specific Requirements
• Fluent spoken and written German & English
• Eligible for visa applications
• Travel -10%-25% – domestic and international

Would be this job for you?

• Self-reliant and able to take initiative
• Motivated to lead, develop and maintain efficient teams
• Result-orientated and focused towards defined goals
• Analytical, Structured and systematic working methods with an eye for details
• Manage several ongoing tasks and projects at the same time
• Strong interpersonal and communication skills
• Able to make sound judgments and decisions, both as an individual and as part of a team – and ensure. implementation and buy-in from team members

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations – the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.