Customer Success Manager - DACH

pSales · Geneva, Zurich · Hybrid /ph3Customer Success Manager - DACH /h3h3TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. /h3pTeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. /ppWe believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? /ph3Responsibilities /h3pTeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. As a Customer Success Manager specializing in Software as a Service (SaaS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio. /pullipEstablish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues /p /lilipDeliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed /p /lilipWork closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns /p /lilipVoice of the Customer: CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will: /pullipMonitor customer health metrics and implementing strategies to develop usage and customer value of our solutions /p /lilipSupport executive alignment and engagement with customers. /p /lilipConnect customer feedback to Product Marketing /p /lilipDevelop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers /p /li /ul /li /ulh3Requirements /h3ullipDegree in computer science, information systems, applied computer science, or similar education with IT-related background /p /lilipFluency in bEnglish and German /bis required /p /lilipExperience working in close customer collaboration, and the ability to effectively communicate at all levels /p /lilipExperience advocating for customers and the ability to foster and cultivate relationships with key customers /p /lilipExperience with managing projects and programs /p /lilipRelated experience in delivering enterprise software solutions is a plus /p /lilipAvailable to visit (existing and potential) enterprise customers /p /li /ulh3bWhat we offer /b /h3ullipbOnsite Onboarding /bin our HQ office for an optimal start /p /lilipbGreat compensation and benefits packages /b including company achievement bonus or sales bonus, company stocks and regular salary reviews /p /lilipPremiums for the private pension plan (bBAV /b) up to the maximum amount are topped up by TeamViewer /p /lilipbPublic transport friendly /b offices /p /lilipOption to blease an e-bike /b (Germany only) /p /lilipbSpecial terms /b for local gyms /p /lilipbAccess to Corporate Benefits platform /b with many bdiscounts /b /p /lilipRegular bTeam events /b and company-wide celebrations /p /lilipbOpen door policy /b, no dress code rules, frequent all Hands and Leadership Lunches /p /lilipbWork From Abroad Program /b allowing up to 40 days of work outside your contracting country /p /lilipWe celebrate bdiversity /bas one of core values, join and drive one of the c-a-r-e initiatives together with us! /p /li /ulpTeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. /ppIf you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you. /ppDepartment: Sales /ppLocations: Geneva, Zurich /ppRemote status: Hybrid /p #J-18808-Ljbffr