Customer Support Specialist (all genders) German Speaker

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.

Responsibilities

• Support our existing customers with their technical and accounting issues over the phone, ticket, and chat.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Identify customer needs and forward such requests to our sales department.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
• Fluency in German and English is mandatory; other languages are a plus.
• At least some experience working with customers and/or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Working independently is just as important to you as team spirit.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding in our HQ office for an optimal start.
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews.
• Public transport friendly offices.
• Special terms for local gyms.
• Access to corporate benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code rules, frequent all hands and leadership lunches.
• Hybrid and flexible work time with up to 50% home office.
• Work from Abroad Program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of our core values; join and drive one of the c-a-r-e initiatives together with us!

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