Intern, Retention

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.Become part of our winning team and help us create a world that works better.ResponsibilitiesDo you have big dreams for your professional journey and want to be surrounded by other go-getter minds?

Then join TeamViewer's student community with over 130 ambitious students to learn, make an impact, and skyrocket your careerCreate tickets based on customers needs and assign these tickets to the designated Retention Managers global wideEnsure that our customer accounts are updated with the correct information (Data integrity)Analyze and document different sources/platforms that customers contact us on (via web shop/Inside Sales, etc.)Answer written inquiries through our email systemLearn and apply retention, customer service and sales techniquesCollaborate and keep a close exchange with the Retention ManagersRequirementsEnrolled student (all genders) in the fields of business administration, linguistics or any other related subjectThe internship has to be a mandatory part of your studies and last at least 4 months, ideally 6 monthsFluency in English is mandatory, further languages are a plusService orientation, commitment and team spiritExcellent interpersonal and communication skillsFollow up on termination tickets and support the team with your team player mentalityAbility to work in a fast-paced team environmentYou are open-minded, highly motivated, passionate and fast- and hard-workingWhat We OfferContract location would be Göppingen, GermanyMake an impact Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our businessOur Work Students in Germany receive a monthly salary of 1.390,00€ for a 20h/week and 1.112,00€ for a 16h/week, and our Interns 1.200,00€Do you need to gain your first work experience as a part of a mandatory internship? Maybe you are looking for some exciting and time flexible tasks along to your studies?

Join us in a role that suits you We also offer Bachelor and Master Thesis optionsFixed Student Contract with above average salary and trust based working hoursMake yourself at home We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areasHungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7We truly live and celebrate our cultural diversity Our colleagues come from more than 70 countries and speak more than 40 languagesWe work hard and play harder Look forward to our company celebrations, team events and other social gatheringsNo matter if you are using private or public transportation means, we offer travel subsidy to all our studentsAttractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for youOur students are the potential employees of "tomorrow" – After your studies, you will have good chances of starting a full-time jobTeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.

We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.