Desktop Support Technician

Desktop Support Technician – Glen Allen, VA

Employment authorization sponsorship is not available for this role.

• Position Overview
• Seeking a

Desktop Support Technician for its North American Headquarters in Glen Allen, Virginia.

This role supports local and remote users across the internal computing environment, ensuring smooth daily operations for employees at every level—from senior leadership to the most junior staff member.

The IT department is highly tenured, collaborative, and known for being a genuinely great group of people.

Key Responsibilities

• Desktop & Laptop Support – Resolve routine and complex issues involving hardware, software, operating systems, and peripherals.
• Equipment Installation – Install, configure, and deploy computers, applications, and user equipment.
• Multi‑Channel Support – Assist users via phone, email, in-person support, and remote access tools.
• Peripheral Troubleshooting – Maintain printers, copiers, and basic network connectivity.
• Inventory Management – Maintain accurate hardware records and support lifecycle activities.
• User Training – Provide guidance on systems, applications, and standard support procedures.
• High‑Reliability Frontline Support – As one of two front‑desk support professionals, reliability and consistent attendance are essential.
• Required Skills & Qualifications
• Technical Experience – 1–3 years supporting computer hardware, software, and operating systems.
• Microsoft 365 Expertise – Strong knowledge of Microsoft 365, Office 365, Windows OS, and common peripherals.
• End‑User Support – Experience with software installs, hardware setup, email accounts, and security settings.
• Communication Skills – Clear written and verbal communication across all levels of the organization.
• Organization & Time Management – Ability to manage multiple priorities and meet deadlines.
• Team Collaboration – Demonstrated success working on project teams and cross‑department initiatives.
• Customer‑Focused Approach – Strong analytical skills, sound decision‑making, and calm performance under pressure.
• Flexibility – Ability to work after‑hours or on‑call as needed.
• Job Type & Location

This is a Contract to Hire position based out of Glen Allen, VA.

Pay and Benefits

The pay range for this position is $24–25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Glen Allen, VA.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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