ServiceNow Business Analyst

The my IT team is looking for a Senior Service Now System Analyst to join our Scrum team.

The my IT team within the End User Support department is responsible for supporting the Service Now platform for Allegis Group’s global enterprise.

We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the Service Now platform.

The Senior Service Now System Analyst is the liaison between stakeholders and the development team.

The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

• Job Duties
• Develop business and system process workflow diagrams.
• Analyze existing processes to identify gaps and areas of improvement.
• Translate business requirements into user stories for development.
• Assist with Product Backlog management, user story development, and prioritization.
• Create and update product deliverables and artifacts.
• Ability to interpret technical specifications within client requirements.
• Assist team with troubleshooting problems and resolution.
• Develop and maintain strong relationships with business partners, product team members, vendors, and external team members.
• Apply knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to customers.
• Facilitate stakeholder signoff demonstrations and UAT sessions.
• Job Type & Location

This is a Permanent position based out of Halethorpe, MD.

Pay and Benefits

The pay range for this position is $104,600.00 - $156,800.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long‑Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Halethorpe, MD.

Application Deadline

This position is anticipated to close on Jul 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team.

By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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