Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Lead operations for microinsurance projects and collaborate with key stakeholders.
- Arbeitgeber: Join Telefonica Insurance, a dynamic part of the global TELEFONICA group.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth in a supportive environment.
- Warum dieser Job: Make an impact in the insurance sector while working with innovative products and data analysis.
- Gewünschte Qualifikationen: Strong analytical skills and experience in operational management are essential.
- Andere Informationen: Based in Munich, this role offers a chance to shape the future of microinsurance.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
AREA DESCRIPTION
Telefonica Insurance Germany Branch is a non-life insurance company that belongs to Telefonica Seguros y Reaseguros Compañía Aseguradora SAU, part of the TELEFONICA group, domiciled in Spain with business being conducted in Spain, UK, LATAM and Germany.
MISSION
The Operations Manager of the branch is responsible for delivering support to the operations of all projects within O2 Germany and also in the external market and its stakeholders TI, O2 Germany and a re-insurer, especially microinsurances. Microinsurances are insurance products of a low price and therefore limited product scope. They usually cover risks which are relevant for the customer and can be sold via a 'one click method'; examples are travel insurances, mobility insurances covering excesses and repairs of rented cars and bikes or cyber insurance for individuals.
MAIN DUTIES & RESPONSIBILITIES
- Manage and collaborate with the stakeholders being O2 Germany, the reinsurer and TI in regards to operational support across the entire program.
- Collection and analysis of data and performance of the programs: manage the reports to set up a scorecard of control from programs and compliance with SLAs and KPIs of the suppliers (study of trends, alternatives and monitoring of the scope of the objectives set).
- Design of scorecard and analysis of the data to be included in order to control the services of the program.
- Collaborate with the re-insurer and O2 Germany in managing and monitoring the claims management and severity, frequency and complaints.
- Development and production of regular and ad-hoc (at request) management information with regards to the operational performance of the microinsurance program.
- Production of business cases to propose solutions to address and/or improve the performance of the program.
- Proven ability to analyse data and identify trends, and experience of making evidence-based strategic recommendations.
- Management of monthly meetings and follow up on all agreed points.
- Monitor and manage third party suppliers such as Call Centres, claims fulfilling companies and the overall performance and quality of the services provided.
- Identify operational problems and search for and suggest improvements of the processes.
- Work closely with the stakeholders, the General Representative and lawyers in regulatory and other legal questions.
- Manage the documentation and further development of the microinsurances program.
OPERATIONS MANAGER TI GERMAN BRANCH Arbeitgeber: Telefónica Deutschland Gruppe
Kontaktperson:
Telefónica Deutschland Gruppe HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: OPERATIONS MANAGER TI GERMAN BRANCH
✨Tip Number 1
Familiarize yourself with the microinsurance market in Germany. Understanding the specific needs and trends in this sector will help you demonstrate your expertise during discussions with stakeholders.
✨Tip Number 2
Network with professionals in the insurance and telecommunications industries. Attend relevant events or join online forums to connect with people who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance monitoring. Be ready to share specific examples of how you've used data to drive operational improvements in previous roles.
✨Tip Number 4
Research Telefónica's values and recent initiatives, especially in the context of their operations in Germany. This knowledge will allow you to align your answers with their corporate culture during interviews.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: OPERATIONS MANAGER TI GERMAN BRANCH
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of the Operations Manager position. Highlight your experience in managing operations, analyzing data, and collaborating with stakeholders in your application.
Tailor Your CV: Customize your CV to reflect relevant experiences that align with the job description. Emphasize your skills in data analysis, project management, and operational support, particularly in the insurance or related sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss specific examples of how you've successfully managed projects, improved processes, or collaborated with various stakeholders in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight key skills such as data analysis, performance monitoring, and problem-solving. Mention any experience with microinsurance or similar products, as this will be particularly relevant to the role.
Wie du dich auf ein Vorstellungsgespräch bei Telefónica Deutschland Gruppe vorbereitest
✨Understand the Microinsurance Landscape
Familiarize yourself with microinsurance products and their relevance in the market. Be prepared to discuss how these products can be effectively managed and improved, as this will show your understanding of the role's focus.
✨Data Analysis Skills
Highlight your experience in data collection and analysis. Be ready to provide examples of how you've used data to identify trends and make strategic recommendations in previous roles.
✨Stakeholder Collaboration
Demonstrate your ability to work with various stakeholders, including O2 Germany and reinsurers. Share specific instances where you successfully collaborated to achieve operational goals.
✨Problem-Solving Mindset
Prepare to discuss how you've identified operational problems in the past and the steps you took to suggest improvements. This will showcase your proactive approach and critical thinking skills.
