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- Aufgaben: Lead operations for microinsurance projects and collaborate with key stakeholders.
- Arbeitgeber: Join Telefonica, a global leader in digital services with a diverse team across 35 countries.
- Mitarbeitervorteile: Enjoy career growth, learning opportunities, and an attractive compensation package.
- Warum dieser Job: Be part of a dynamic team driving innovation and making a social impact in insurance.
- Gewünschte Qualifikationen: Business degree required; 4 years in insurance or finance preferred.
- Andere Informationen: Fluent in German and English; Spanish is a plus.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
We are looking for an expert OPERATIONS MANAGER TI GERMAN BRANCH to join our stellar team at Telefonica in Munich, Bavaria. Growing your career as a Vollzeit OPERATIONS MANAGER TI GERMAN BRANCH is a fantastic opportunity to develop exceptional skills. If you are strong in cooperation, project management and have the right drive for the job, then apply for the position of OPERATIONS MANAGER TI GERMAN BRANCH at Telefonica today!
AREA DESCRIPTION
Telefonica Insurance Germany Branch is a non-life insurance company that belongs to Telefonica Seguros y Reaseguros CompañÃa Aseguradora SAU, part of the TELEFONICA group, domiciled in Spain with business being conducted in Spain, UK, LATAM and Germany.
MISSION
The Operations Manager of the branch is responsible for delivering support to the operations of all projects within O2 Germany and also in the external market and its stakeholders TI, O2 Germany and a re-insurer, especially microinsurances. Microinsurances are insurance products of a low price and therefore limited product scope. They usually cover risks which are relevant for the customer and can be sold via a 'one click method'; examples are travel insurances, mobility insurances covering excesses and repairs of rented cars and bikes or cyber insurance for individuals.
MAIN DUTIES & RESPONSIBILITIES
- Manage and collaborate with the stakeholders being O2 Germany, the reinsurer and TI in regards to operational support across the entire program.
- Collection and analysis of data and performance of the programs: manage the reports to set up a scorecard of control from programs and compliance with SLAs and KPIs of the suppliers (study of trends, alternatives and monitoring of the scope of the objectives set).
- Design of scorecard and analysis of the data to be included in order to control the services of the program.
- Collaborate with the re-insurer and O2 Germany in managing and monitoring the claims management and severity, frequency and complaints.
- Development and production of regular and ad-hoc (at request) management information with regards to the operational performance of the microinsurance program.
- Production of business cases to propose solutions to address and/or improve the performance of the program.
- Proven ability to analyse data and identify trends, and experience of making evidence-based strategic recommendations.
- Management of monthly meetings and follow up on all agreed points.
- Monitor and manage third party suppliers such as Call Centres, claims fulfilling companies and the overall performance and quality of the services provided.
- Identify operational problems and search for and suggest improvements of the processes.
- Work closely with the stakeholders, the General Representative and lawyers in regulatory and other legal questions.
- Manage the documentation and further development of the microinsurances program.
EDUCATION REQUIRED
Business degree or similar.
LANGUAGES
German native, English fluent, ideally Spanish.
TECHNICAL KNOWLEDGE
MS office skills, Insurance and Processes.
PROFESSIONAL EXPERIENCE
Approximately 4 years in insurance and/or retail insurance/finance. It will be valued to have experience in managing new projects and having prior experience in affiliate products.
Benefits of working as a OPERATIONS MANAGER TI GERMAN BRANCH in Munich, Bavaria:
- Learning opportunities
- Company offers career progression opportunities
- Attractive package
OPERATIONS MANAGER TI GERMAN BRANCH - Hiring Urgently Arbeitgeber: Telefonica
Kontaktperson:
Telefonica HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: OPERATIONS MANAGER TI GERMAN BRANCH - Hiring Urgently
✨Tip Number 1
Familiarize yourself with the microinsurance market in Germany. Understanding the specific needs and trends in this sector will help you demonstrate your expertise during discussions with stakeholders.
✨Tip Number 2
Network with professionals in the insurance industry, especially those involved in operations management. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Brush up on your data analysis skills, particularly in creating scorecards and performance reports. Being able to showcase your analytical abilities will set you apart as a candidate who can drive operational improvements.
✨Tip Number 4
Prepare to discuss your experience with project management and collaboration with various stakeholders. Highlight specific examples where you've successfully managed projects or improved processes in previous roles.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: OPERATIONS MANAGER TI GERMAN BRANCH - Hiring Urgently
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Operations Manager position at Telefonica. Tailor your application to highlight your relevant experience in project management, data analysis, and stakeholder collaboration.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in insurance or finance, particularly any roles that involved managing projects or working with microinsurance products. Use specific examples to demonstrate your skills.
Showcase Language Skills: Since the job requires fluency in German and English, make sure to clearly state your language proficiency. If you have any knowledge of Spanish, mention it as well, as it could be a valuable asset.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with Telefonica's commitment to ethical management and inclusivity, and express your desire to contribute to their mission.
Wie du dich auf ein Vorstellungsgespräch bei Telefonica vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Operations Manager in the insurance sector. Familiarize yourself with microinsurance products and how they operate, as this will be crucial during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and performance monitoring. Be ready to provide examples of how you've used data to make strategic recommendations in previous roles.
✨Demonstrate Stakeholder Management Experience
Highlight your ability to collaborate with various stakeholders, such as reinsurers and service providers. Share specific instances where you successfully managed relationships and improved operational processes.
✨Emphasize Your Project Management Skills
Since the role involves managing multiple projects, be prepared to discuss your project management experience. Talk about how you've led projects, met deadlines, and ensured compliance with SLAs and KPIs.
