Mission
Restores availability and normal service levels, in accordance with the defined SLA, in the event of an incident
Activities
- Analyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA
- Performs a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error
- Performs a second level diagnosis if necessary with the possible involvement of external suppliers
- Identifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved
- Verifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measures
- Manages Major Incidents with a dedicated process
- Monitors incidents managed in compliance with SLA
- Proactively identifies any problems
- Records, categorises and prioritises problems
- Analyses the problem to identify a root cause or at least a workaround
- Identifies interventions for the resolution of the causes of the problem
- Performs a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframes
- Monitors the planned interventions and verifies their effectiveness in solving the problem
- Updates the Known Error Database
- Prepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)
Seniority: Expert
Primary Location: DE - Oberpfaffenhofen - GSOC
Contract Type: Hybrid
Working: Onsite International, multicultural, innovative, technological: this is Leonardo.
The company’s passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations. Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!
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Infra-SAN and Network Engineer in Oberpfaffenhofen Arbeitgeber: Telespazio Germany GmbH
Leonardo ist ein hervorragender Arbeitgeber, der eine internationale und multikulturelle Arbeitsumgebung in Darmstadt bietet. Mit einem starken Fokus auf Innovation und Technologie fördert das Unternehmen eine offene und kollaborative Unternehmenskultur, die den Austausch von Wissen und Erfahrungen zwischen den Mitarbeitern unterstützt. Zudem bietet Leonardo vielfältige Möglichkeiten zur beruflichen Weiterentwicklung und legt großen Wert auf die Förderung junger Talente, was diese Position als Sentinel 5P Spacecraft Operations Engineer besonders attraktiv macht.
