Job Description:Mission:Restores availability and normal service levels, in accordance with the defined SLA, in the event of an incidentActivities:Analyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLAPerforms a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known ErrorPerforms a second level diagnosis if necessary with the possible involvement of external suppliersIdentifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolvedVerifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measuresManages Major Incidents with a dedicated processMonitors incidents managed in compliance with SLAProactively identifies any problemsRecords, categorises and prioritises problemsAnalyses the problem to identify a root cause or at least a workaroundIdentifies interventions for the resolution of the causes of the problemPerforms a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframesMonitors the planned interventions and verifies their effectiveness in solving the problemUpdates the Known Error DatabasePrepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)Seniority:ExpertPrimary Location:DE - Oberpfaffenhofen - GSOCContract Type:Hybrid Working:Onsite
#J-18808-Ljbffr
Infra-SAN and Network Engineer in Weßling Arbeitgeber: Telespazio Germany GmbH
Leonardo ist ein hervorragender Arbeitgeber, der eine internationale und multikulturelle Arbeitsumgebung in Darmstadt bietet. Mit einem starken Fokus auf Innovation und Technologie fördert das Unternehmen eine offene und kollaborative Unternehmenskultur, die den Austausch von Wissen und Erfahrungen zwischen den Mitarbeitern unterstützt. Zudem bietet Leonardo vielfältige Möglichkeiten zur beruflichen Weiterentwicklung und legt großen Wert auf die Förderung junger Talente, was diese Position als Sentinel 5P Spacecraft Operations Engineer besonders attraktiv macht.
