Operations Business Analyst Description As an Operations Business Analyst you transform data into actionable insights to inform business decisions. You analyze complex data sets to identify business trends, perform data mining, conduct analysis to improve and optimize business processes and strategies, and develop business intelligence reports/ dashboards to present findings to stakeholders. Key responsibilities Understand business processes and requirements to identify opportunities for improvement or optimization through the use of data analytics Collect, analyze and interpret large datasets Maintain business intelligence platforms and tools Build reports and tools outside the database environment Conduct troubleshooting on business intelligence models Evaluate and improve existing business intelligence models Functional competencies Expertise in data modeling, database technologies, and usage of business intelligence technologies and tools General knowledge of data warehousing, data mining, and statistical analysis General understanding of business processes and objectives to align business intelligence to strategic goals Ability to analyze large datasets, identify trends and patterns Ability to explain complex concepts to non technical stakeholders Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Qualifications 2+years of experience in data analysis or business intelligence Bachelor’s degree in Information Technology, Computer Science, Data Science or related field B2 oral and written English About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data
Operations Business Analyst Arbeitgeber: TELUS Digital Europe
TELUS Digital ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in den dynamischen Städten San Francisco, Chicago und Miami eine spannende Möglichkeit bietet, Teil eines innovativen Fahrzeugtestteams zu werden. Mit einem starken Fokus auf Sicherheit und Teamarbeit fördert das Unternehmen eine positive Arbeitskultur, die auf Flexibilität und persönlichem Wachstum basiert. Mitarbeiter profitieren von umfassenden Schulungen, der Möglichkeit, in einem vielfältigen Umfeld zu arbeiten, und der Chance, an bedeutenden Projekten mitzuarbeiten, die einen echten Einfluss auf die Kundenreise haben.
