Operations Manager (TELCO Retention) Description Manager, Sales Operations WLN Retention We're looking for a hands-on people leader ready to own both the customer experience and the sales outcome, coaching a team of Inbound Sales Specialists to turn every customer call into the right solution. Who We Are TELUS is one of Canada's largest and most respected digital technology and telecommunications companies - with over $20 billion in annual revenue and a reputation for innovation, inclusion, and putting customers first. From connectivity and mobility to cybersecurity and AI, TELUS is shaping the future of how Canadians live and work. At the heart of that growth is TELUS Small Medium Business (SMB), one of the fastest-growing segments in the company. Our Inbound Sales team is often the very first voice a customer hears, and as Manager, Sales Operations, you'll lead the team that makes that first impression count. Your Role You will lead a team of Outbound Sales Managers, owning the full performance equation - service, sales, and coaching. This role is accountable for driving sales performance and quality customer interactions across an integrated portfolio of TELUS Business products, while ensuring every customer interaction reflects TELUS values. You'll be hands-on: on the floor, in the data, and in the huddle - driving both the customer experience and the sales result. Candidates will be accountable for sales performance, pipeline health, customer journey execution, productivity, and team development. He/She will translate Canadian SMB sales strategies into strong frontline execution while building a high-performing sales culture Your Role Performance Ownership: Own your team's sales and revenue targets, balancing conversion, productivity, pipeline health, and customer experience to deliver strong business results. Pipeline Management: Drive healthy pipeline creation and progression, ensuring opportunities are qualified, followed up on, and advanced through the sales funnel with minimal leakage. Customer Sales Journey: Ensure reps consistently execute the end-to-end outbound sales journey - from campaign sales motion and discovery through solution presentation, objection handling, close and first bill review. Coaching-First Leadership: Lead regular 1:1s, call coaching, and real-time feedback to strengthen sales behaviours, improve conversion, and build rep capability. Data-Driven Action: Use Lead and Lag KPIs - including connect rates, conversion, pipeline progression, talk time, productivity, and attainment - to identify trends and turn insights into targeted action. Talent Development: Identify and develop top talent, building a strong bench of sales leaders and reps while supporting career growth across TELUS SMB sales motions. Clear Communication: Translate TELUS product, campaign, and sales strategy into clear direction and consistent execution across your teams. Cross-Functional Partnership: Partner with Canadian Sales, Workforce Operations, Enablement, Quality, Analytics, and other teams to remove barriers, improve the customer journey, and maximize sales performance. What's In It For You Career Growth
Operations Manager (TELCO Retention) Arbeitgeber: TELUS Digital Europe
TELUS Digital ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in den dynamischen Städten San Francisco, Chicago und Miami eine spannende Möglichkeit bietet, Teil eines innovativen Fahrzeugtestteams zu werden. Mit einem starken Fokus auf Sicherheit und Teamarbeit fördert das Unternehmen eine positive Arbeitskultur, die auf Flexibilität und persönlichem Wachstum basiert. Mitarbeiter profitieren von umfassenden Schulungen, der Möglichkeit, in einem vielfältigen Umfeld zu arbeiten, und der Chance, an bedeutenden Projekten mitzuarbeiten, die einen echten Einfluss auf die Kundenreise haben.
