***Applicants should be available and willing to work from the office *** Operations Manager Uber Noida Last date to apply: 19th August 2026 Position Summary The Operations Manager is responsible for leading day-to-day business operations, ensuring achievement of client KPIs, operational excellence, employee engagement, financial performance, and continuous improvement. The role manages Team Leaders and support functions while serving as the primary point of contact for internal stakeholders and clients. Key Responsibilities Operations Management Lead multiple Lines of Business (LOBs) to achieve contractual KPIs. Drive operational excellence through effective planning and execution. Monitor daily, weekly, and monthly performance. Ensure service levels, productivity, quality, CSAT, and compliance targets are achieved. Conduct regular business reviews and performance governance. People Leadership Lead, coach, and develop Team Leaders. Build succession plans for leadership roles. Drive employee engagement and retention initiatives. Conduct performance reviews and talent discussions. Manage disciplinary actions and performance improvement plans. Client Management Build strong relationships with client stakeholders. Participate in Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs). Present operational performance, risks, and improvement plans. Ensure timely resolution of client escalations. Performance Management Analyze KPI trends and identify improvement opportunities. Develop action plans for CSAT, Quality, Productivity, AHT, Shrinkage, and SLA. Drive continuous improvement initiatives. Financial Management Manage revenue, profitability, and budget adherence. Optimize staffing and resource utilization. Monitor overtime and operational expenses. Support forecasting and capacity planning. Cross-functional Collaboration Partner with WFM, Quality, Training, HR, IT, and Recruitment. Support new process transitions and business expansion. Lead implementation of new initiatives. Risk
Operations Manager- Uber- Noida Arbeitgeber: TELUS Digital Europe
TELUS Digital ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in den dynamischen Städten San Francisco, Chicago und Miami eine spannende Möglichkeit bietet, Teil eines innovativen Fahrzeugtestteams zu werden. Mit einem starken Fokus auf Sicherheit und Teamarbeit fördert das Unternehmen eine positive Arbeitskultur, die auf Flexibilität und persönlichem Wachstum basiert. Mitarbeiter profitieren von umfassenden Schulungen, der Möglichkeit, in einem vielfältigen Umfeld zu arbeiten, und der Chance, an bedeutenden Projekten mitzuarbeiten, die einen echten Einfluss auf die Kundenreise haben.
