Senior Operations Manager Description Roles participate in the establishment of budgets, ensuring that each line of business meets the established budget. Also have to manage the assigned costs and expenses efficiently; ensure that the personnel requirements demanded by the account are met, monitor the productivity and quality of the account, constantly develop the OM’s under his/her charge and to ensure that all the @learning and TI Roadmap is executed, maintain a direct communication with the client; responsible for monitoring actions aimed at improving the Pulsecheck; among others. Skills: ● Leadership ● Orientation to results ● Negotiation skills ● Internal and External Customer Orientation ● Adaptability to change ● Personnel Management ● Attention to details ● Analysis and Decision Making Knowledge: ● Microsoft Office ● English - B2 ● Oral and written comprehension. ● Adequate language use. ● Supervision Techniques - Advanced ● Quality Processes - Advanced ● Customer Service - Advanced ● Performance Assessments - Advanced ● Knowledge of Call Center Operations - Advanced ● Strategic Planning - Advanced About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data
Senior Operations Manager Arbeitgeber: TELUS Digital Europe
TELUS Digital ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in den dynamischen Städten San Francisco, Chicago und Miami eine spannende Möglichkeit bietet, Teil eines innovativen Fahrzeugtestteams zu werden. Mit einem starken Fokus auf Sicherheit und Teamarbeit fördert das Unternehmen eine positive Arbeitskultur, die auf Flexibilität und persönlichem Wachstum basiert. Mitarbeiter profitieren von umfassenden Schulungen, der Möglichkeit, in einem vielfältigen Umfeld zu arbeiten, und der Chance, an bedeutenden Projekten mitzuarbeiten, die einen echten Einfluss auf die Kundenreise haben.
