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- Aufgaben: Lead and mentor a dynamic team while driving impactful projects.
- Arbeitgeber: Join TELUS Digital, a global leader in customer service innovation.
- Mitarbeitervorteile: Enjoy competitive salary, health coverage, well-being perks, and employee discounts.
- Warum dieser Job: Be part of a multicultural team with growth opportunities and a positive work culture.
- Gewünschte Qualifikationen: 2+ years of people management experience and a BA/BS degree preferred.
- Andere Informationen: Work in a modern office in Riga's vibrant Jaunā Teika area.
Description and Requirements
Your benefits:
- Competitive Salary: Earn 1800 EUR gross with an above-average salary package. Plus, performance bonus.
- Health Coverage: Private health insurance after 3 months of probation period.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga’s most attractive areas.
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities. R eceive a bonus for referring new employees .
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Your responsibilities:
- Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities.
- Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.
- Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.
- Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.
Your skills:
- Language Skills: Excellent communication skills in English, written and verbal.
- Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
- Education: BA/BS degree preferred.
- Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.
Join Us and Be the Voice that Drives Success!
Haven’t found what you’re looking for? Further interesting job opportunities can be found here.
About us : Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS Digital . Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
Additional Job Description
For our Team in Riga we are currently looking for a Team Manager (m/f/d)
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants‘ qualifications, merits, competence and performance without regard to any characteristic related to diversity.#J-18808-Ljbffr
Team Manager (m/f/d) Arbeitgeber: TELUS Digital
Kontaktperson:
TELUS Digital HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Team Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with the company's culture and values. Since we emphasize teamwork and a caring environment, showcasing your ability to work collaboratively and support your team will resonate well during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams through transitions or changes in processes. Highlighting your experience in managing day-to-day operations and ensuring quality will demonstrate your fit for the role.
✨Tip Number 3
Showcase your analytical and problem-solving skills by discussing specific projects where you delivered actionable insights. This aligns with our need for strategic thinkers who can influence team strategy effectively.
✨Tip Number 4
Emphasize your communication skills, especially in English. As this role requires excellent verbal and written communication, being able to articulate your thoughts clearly will be crucial in making a strong impression.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Team Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Team Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in people management, strategic thinking, and problem-solving. Use specific examples that demonstrate your ability to lead teams and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to the team spirit and dynamic environment described in the job listing.
Highlight Language Proficiency: Since excellent communication skills in English are essential, ensure that your application reflects your proficiency. If applicable, mention any additional languages you speak that could benefit the role.
Wie du dich auf ein Vorstellungsgespräch bei TELUS Digital vorbereitest
✨Show Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you successfully guided a team through challenges or transitions.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've influenced team strategy through effective communication in previous positions.
✨Highlight Your Analytical Abilities
The job requires strong analytical and problem-solving skills. Be prepared to discuss specific instances where you've used data analysis to drive business decisions or improve team performance.
✨Demonstrate Adaptability
In a fast-paced environment, adaptability is key. Share examples of how you've successfully navigated changes in workflows or processes, and how you helped your team adjust to new challenges.
