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- Aufgaben: Lead and mentor a dynamic team during late shifts, focusing on problem-solving and strategy development.
- Arbeitgeber: Join TELUS Digital, a global leader in customer experience innovation with 75,000+ team members worldwide.
- Mitarbeitervorteile: Enjoy a night shift premium, relocation package, and a supportive work culture.
- Warum dieser Job: Be part of an exciting transition, enhancing your leadership skills while making a real impact.
- Gewünschte Qualifikationen: Strong English communication skills and 2 years of team leadership experience preferred.
- Andere Informationen: Full-time role with operational hours from 6pm to 3am, Monday to Friday.
Operations Team Lead – Late shift
Location: Essen
On site role
Operational Hours: 6pm- 3am, Monday to Friday
Night shift premium: 25% for hours worked between 11 pm and 00 am and 50% for hours worked between 00 am and 3 am.
Relocation package: Provided for suitable candidates outside of Germany.
TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.
You will be responsible for:
- Providing mentorship, guidance, and development to the team.
- Leading a team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
- Establishing team goals and working with direct reports on strategies for results development.
- Delivering projects involving quantitative analysis, industry research, and strategy development.
- Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication.
- Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions.
We expect:
- Strong proficiency in English and good communication skills.
- Prior relevant people management experience.
- Excellent written and verbal communication skills.
- Strategic thinker with strong analytical skills.
- Creative problem-solving skills.
- Flexibility, leadership, and multitasking abilities.
- Reporting skills and usage of KPIs.
- Ability to work with MS Office tools, especially Excel.
- Availability to work on late shift.
Job Type: Full-time
Pay: 2.800,00€ – 3.300,00€ per month
Ability to commute/relocate:
- Essen: Reliably commute or willing to relocate with an employer-provided relocation package (Required).
Experience:
- Team Leadership: 2 years (Preferred).
Location:
- Essen (Required).
Work Location: In person
Expected Start Date: 06/01/2025
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Operations Team Leader - Late shift Arbeitgeber: TELUS International AI Inc.
Kontaktperson:
TELUS International AI Inc. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Operations Team Leader - Late shift
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities in the late shift operations environment. Understanding how to manage a team during unconventional hours can set you apart as a candidate.
✨Tip Number 2
Highlight your experience in mentoring and developing team members, especially in a fast-paced setting. Be ready to share examples of how you've successfully led teams through transitions or changes.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss specific projects where you've used quantitative analysis to drive results. This will show your strategic thinking capabilities.
✨Tip Number 4
Since communication is key, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated insights and influenced team strategies in previous roles.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Operations Team Leader - Late shift
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Team Leader position. Highlight the key responsibilities and required skills, such as team leadership, strategic thinking, and communication abilities.
Tailor Your CV: Customize your CV to reflect your relevant experience in team leadership and operational management. Emphasize your analytical skills and any previous roles that involved mentoring or guiding a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience innovation and your ability to lead teams through transitions. Use specific examples from your past experiences to demonstrate your problem-solving and strategic thinking skills.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency in English, your experience with MS Office tools (especially Excel), and your flexibility to work late shifts. These are crucial for the role and will help you stand out.
Wie du dich auf ein Vorstellungsgespräch bei TELUS International AI Inc. vorbereitest
✨Showcase Your Leadership Skills
As an Operations Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully mentored and guided teams in the past, focusing on specific outcomes and improvements.
✨Highlight Your Analytical Abilities
Since the role involves quantitative analysis and strategy development, be ready to discuss your analytical skills. Bring examples of projects where you used data to drive decisions and how those decisions impacted team performance.
✨Communicate Effectively
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex ideas in a simple way, as you'll need to influence team strategy through effective communication.
✨Demonstrate Flexibility and Problem-Solving Skills
The ability to adapt and solve problems creatively is essential. Think of instances where you've had to pivot quickly or come up with innovative solutions to challenges. Share these stories to illustrate your flexibility and critical thinking.