Travel Consultant

In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality.

You are not just a consultant - you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibility

• Advising our clients - premium cardholders - by phone and email in both French and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers
• You have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)
• Ability to speak an additional language such as German or Italian is an advantage
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus)
• Have excellent destination knowledge across key global regions
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis (40hrs per week)
• Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday

Who We Are

Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team.

Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests.

At Ten, our goal is simple: to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.

Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

This idea unites the teams at TEN.

All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Guidelines for Hybrid/Home Office option

• Located in United Kingdom
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join.

We also have a great office that you can work from as an alternative.

To check your internet speed please click follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

• During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.
• A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.
• From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.
• Exceptions may be considered on a case-by-case basis where necessary.
• Rewards Designed Around You
• Competitive Salary: Based on experience, plus a performance-based bonus.
• Hybrid Working: Combine working from home and the office. If you don't live near one of our offices, we offer fully remote working options too.
• Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you.
• Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.
• Extra Rewards: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten.
• Remote Working Holidays: Opportunities to travel and work.
• Employee Discounts: Access to great travel and entertainment discounts, just like our clients' members enjoy!
• Be part of our global, dynamic, and inclusive team, with diversity at its core.
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