L1 Maintenance IT Engineer for Galileo Ground Segment (m/f/d) Ref. no. 25_82207

Overview

L1 Maintenance IT Engineer for Galileo Ground Segment (m/f/d) Ref. no. 25_82207 at Terma Group

Responsibilities

• Conduct daily maintenance tasks on the Galileo Ground Infrastructure in the Galileo Control Centre Oberpfaffenhofen.
• Execute planned preventive maintenance tasks and support stakeholders in accessing the ground infrastructure.
• Perform corrective maintenance tasks following incidents on the Galileo Ground Infrastructure.
• Execute L1 Maintenance related trainings to obtain the necessary qualification level for discrete provision of L1 services in the GCCD, including ramp-up for on-call services (outside nominal working hours) on GCS, GMS and NET infrastructure.
• Support the existing Level-1 maintenance team to plan, execute and document maintenance activities on standard ITC infrastructure.
• Conduct selected Level-1 maintenance procedures related to preventive and corrective maintenance tasks, including hardware and software procedures.
• Monitor maintenance tickets, update status, and follow up tasks in line with the evolution of the L1 maintenance intervention.
• Handle incidents and emergencies in line with GSOp Service Management Processes based on GCCD L1 maintenance tickets.
• Ensure correct execution, recording and triggering of follow-up tasks to resolve underlying issues in line with the GSOp ILS Plan, including follow-up with L2/L3 Maintenance teams.
• Support the review/analysis/update of maintenance documentation and Level-1 maintenance procedures.
• Maintain accurate records in databases and technical documentation related to L1 Maintenance tasks.
• Review data packages from GSOp internal and external stakeholders; issue technical-managerial documentation on L1 maintenance perimeter.
• Act as point of contact for the ILS Support Desk for status monitoring of local maintenance tasks (preventive, corrective, evolutive).
• Support the development/review of the annual preventive maintenance plan applicable for GCCD assets.
• Support the processing/implementation of changes/upgrades within L1 Request Tickets.
• Contribute to GSOp project deliverables and reporting.
• Participate periodically in the 24/7 on-call maintenance service (weekly rotation).

Skills and Qualifications

• Experience in troubleshooting and procedure-based maintenance on hardware/software systems.
• Experience working in complex, international environments.
• Strong interpersonal communication skills and team spirit.
• Hands-on mentality, systematic and self-organized, with strong prioritization skills.
• Solid knowledge of Linux and Windows (Server) operating systems; proficient use of the command line (Shell).
• Understanding of network protocols and database systems.
• Willingness to adhere to strict security policies and regulations.
• Team orientation and ability to communicate and collaborate effectively with other team members.
• Availability to support on-call service and occasional travel to other Galileo sites.
• Experience in system/network engineering and administration.
• Experience in server infrastructure maintenance (hardware, virtualization).

Key Qualifications (Education, Capabilities)

• Proven education/diploma as IT specialist (e.g., computer scientist, IT engineer, IT specialist, business informatics specialist, IT systems electronics technician, electronics technician for information and system technology, computer science expert).
• Technical background in IT standards and COTS ITC infrastructure (Servers/Workstations, Firewalls, Switches, etc.).
• UNIX and Windows-based operating systems, Linux command line, Windows administration tasks.
• Familiarity with ITIL processes and related ticketing/maintenance documentation tools.
• Excellent command of English (verbal and written); German beneficial.
• EU nationality is necessary.

Work Location

This is a full-time position located at DLR’s premises in Oberpfaffenhofen, Munich area, Germany, with start date ASAP.

What Terma Offers

• Great opportunities for training and personal development
• Challenging tasks in an advanced technical environment
• International and cosmopolitan working atmosphere
• Employment contract with a competitive package and benefits
• Highly competitive salary

Application Information

Application deadline: As soon as possible.

Please note: Applicants must be EU citizens.