Auf einen Blick
- Aufgaben: Lead a team of Technical Service Engineers to provide top-notch technical support in the DACH region.
- Arbeitgeber: Join Terumo Blood and Cell Technologies, impacting lives with innovative medical devices globally.
- Mitarbeitervorteile: Enjoy comprehensive benefits, a supportive culture, and opportunities for growth and development.
- Warum dieser Job: Make a difference in healthcare while working with a talented team in a dynamic environment.
- GewĂĽnschte Qualifikationen: Requires 3 years of technical education or 5 years of relevant experience in healthcare.
- Andere Informationen: Position is field-based in the DACH region; must be fluent in English and a local language.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Requisition ID: 32843
At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.
JOB TITLE: TECHNICAL SERVICE SUPERVISOR – DACH
JOB SUMMARY
Leads a team of approx. 10 Technical Service Engineers within the DACH Region (Germany, Austria and Switzerland) to provide a high level of technical service, according to established standards, within a defined territory.
This leadership role reports into the General Manager for CENTRAL EUROPE (CE) Region and will be based in the DACH region.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs installations, preventive maintenance and repairs, according to the companies’ quality levels, following dedicated procedures, and using the specific checklists as appropriate and in a timely manner.
- Own planning and programming of the preventive maintenance operations, installation and repairs in the given territory.
- Assure the delivery and regular update of operator’s manuals (attached at the machine) at customer site.
- Work and collaborate effectively with colleagues, sales representatives, customer service representatives, clinical specialists, and customers.
- Collection and upload run data files of TBCT devices (DLOGs) on server, accessible by clinical, R&D, marketing.
- Handle all customer calls for technical issues and transmit non-technical questions to sales consultants, clinical, as appropriate.
- Follow up on contracts to check expiration date and renewal.
- Communicates technical findings to appropriate in-house personnel (e.g. product specialist, marketing, medical affairs, field implementation …).
- Systems implementation in conjunction and coordination with the implementation specialist.
- Post-sales support and first line trouble shooting on BCT machines and their applications. Performs any other additional duties or projects as assigned.
- Responsible and accountable for all assigned company assets.
- Coordination of non-contracted technical support (in conjunction with local back-office) Complete administration, documentation, and action report per organization policy and procedures.
LEADERSHIP TASKS
- Coaching for Technical Service Engineers to manage workload to ensure strong customer support, assisting in training staff, monitoring performance and promoting teamwork in a positive environment.
- Evaluate for their team training needs and support existing training programs.
- Ensure team’s actions align with established quality, regulatory and other rules and guidelines for TerumoBCT Corporate and EMEA.
- Full planning of Emergency Hotline for Germany.
- Generate service business within the territory as appropriate and work closely with sales to ensure Terumo BCT’s presence in territory.
- OpEx- and Service revenue planning for each financial year.
- Assist pre-sales meetings for technical topics as well as EMEA Supervisor meetings.
- Assure correct management of the invoicing of the technical interventions for the DACH region.
- KPI and WO-Audit evaluation and reporting to Field Service Manager Direct Markets EMEA.
- Interface between DACH Software Support and Sales/ Management for implementational information.
MINIMUM QUALIFICATION REQUIREMENTS
Education
Minimum 3 years of technical higher education and/or equivalent of 5 or more years of applicable experience or.
Experience
Minimum 3 years as a Field Service Representative with consistently high performance in healthcare sector.
Skills
- In line with Terumo’s Core Values:
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
- Certified technical training.
- Certified trainer for products that the employee will train others on.
- Strong analytical thinking as well the ability to apply logical methods in identifying and solving technical problems.
- Requires high level of organizational and territory management skills.
- Demonstrated strong personal interactive skills.
- Relates well to a wide variety of cultures.
- Demonstrated accountability for field service administrative tasks.
- Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.
- Speaks, reads and writes English fluently, as well as at least one local language.
- Possesses a valid driving license for a car.
ADDITIONAL INFORMATION
- Based: Country Office/ field- based – EMEA.
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Technical Service Supervisor DACH Arbeitgeber: Terumo Blood and Cell Technologies

Kontaktperson:
Terumo Blood and Cell Technologies HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Service Supervisor DACH
✨Tip Number 1
Familiarize yourself with the specific medical devices and technologies used by Terumo Blood and Cell Technologies. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience, especially in managing technical teams. Be prepared to discuss how you've successfully coached and developed team members in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. This will be crucial for the troubleshooting aspect of the job.
✨Tip Number 4
Network with current or former employees of Terumo Blood and Cell Technologies on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Technical Service Supervisor role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Service Supervisor DACH
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Service Supervisor position. Highlight the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in technical service and leadership roles. Emphasize your achievements in the healthcare sector and any specific technical skills that relate to the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Terumo's mission and values, and explain how you can contribute to their goals in the DACH region.
Highlight Leadership Experience: Since this is a supervisory role, be sure to highlight any previous leadership or coaching experiences. Provide examples of how you've successfully managed teams and improved service delivery in past positions.
Wie du dich auf ein Vorstellungsgespräch bei Terumo Blood and Cell Technologies vorbereitest
✨Show Your Leadership Skills
As a Technical Service Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your experience in coaching and training others.
✨Demonstrate Technical Expertise
Make sure to showcase your technical knowledge and experience in the healthcare sector. Be ready to discuss specific technical challenges you've faced and how you resolved them, especially in relation to medical devices.
✨Emphasize Communication Skills
Effective communication is key in this role. Prepare to explain how you have collaborated with various stakeholders, including sales representatives and clinical specialists, to ensure high-quality service delivery.
✨Align with Company Values
Terumo values respect, integrity, care, quality, and creativity. Familiarize yourself with these core values and think of examples from your past experiences that demonstrate how you embody these principles in your work.