Global Partnership Manager, Managed Clients, EU

At Testronic, being Player-focused, Partner-first and Outcomes-led sits at the heart ofour business partnerships.

From our 3Centresof Excellence in Warsaw, New Orleansand Manilawe partner with the world’s leading gaming, entertainment, and technology companies, deliveringexceptional Quality Assurance and Languageservices.

We are looking for a dedicated and personable

Global Partnership Manager to join our Commercial team on the Managed Client portfolio.

As a core memberof theteam, this roleserves as the main point of contact for a portfolio ofmanagedclients, ensuring their needs are met, relationships are nurtured, and opportunities formutualgrowth are proactively explored and pursued.

This Global Partnership Managerwill have strong communication skills, attention to detail, a passion for building long-term client partnershipsthat drive commercial growthfor the client and Testronic, and an ability toeffectivelycollaborate cross-functionallyto drive the required outcomes to deliver this.

Key Responsibilities

• Act as the primary point of contact for assigned Managed Clients, with a deep understanding of their business needs you will be their first point of contact, proactively handling inquiries and addressing needs with a client-first approach.
• In collaboration with cross functional partners, lead/support the development of strategic account plans that strengthen and deepen our relationship resulting in the achievement of growth sales targets.
• Lead/support all upsell, cross-sell, and renewal opportunities within accounts including contracting.
• Identify, foster and strengthen relationships with all internal and external key stakeholders to achieve client satisfaction, retention and growth.
• Broaden and deepen relationships, to mid-level within client accounts, including leveraging internal senior leadership and cross functional partners as required to drive growth.
• Maintain accurate and up-to-date client records, tracking and actioning contract updates, renewals, and service performance.
• Collaborate closely with Sales, Operations, Finance and other internal teams to deliver on Player and Partnership outcomes, ensuring seamless service delivery.

Proactively and collaboratively addressing issues where they arise.

• Generate regular progress, performance and sales reports for both clients and internal leadership.
• Proactively monitor accounts to ensure services meet client needs and budgets.
• Contribute ideas and solutions to continuously improve client management processes.
• Generate and customise sales asset as required – supported by the marketing team.
• Populate and update CRM, productivity and forecasting reporting, accurately and timely.
• Develop proactive and regular collaboration with key Project and QAManager to ensure seamless delivery and customer service for your clients.
• Act as a thought partner to your clients via staying up to date with industry trends and competitor activities and sharing relevant knowledge as appropriate.

Requirements

• Experience in the gaming industry and ideally QA outsourcing.
• Professional experience in account management and sales, with a strong client-first mindset.
• Proven track record of achieving or exceeding sales and customer satisfaction targets.
• Proven ability to develop and maintain broad and deep relationships across various levels in your client companies, to ensure multiple channels of communication and influence.
• Strong written, verbal communication and presentation skills, with the ability to develop relationships, influence and build trust with cross-functional stakeholders internally and externally.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
• Proficiency in Productivity/CRM tools (Salesforce, MS Office, Zoho, or equivalent).
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel as required.
• Knowledge of quality assurance and testing services is a plus.
• Self-driven and results oriented. As a Culture carrier, you add value to the organisation beyond the achievement of sales targets.
• Preferred Qualifications
• Professional certification in Account Management (e. g., SAMA or equivalent).

Benefits

• An international and dynamic work environment in a growing industry.
• Opportunity to work with some of the world’s most recognized gaming, entertainment and technology brands.
• Career development opportunities with training and mentorship.
• Competitive compensation with performance-based incentives.
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