As a Key Account Manager in Lifetime Service (LTS), you will be the central point of contact for our existing customers in the DACH region. Your tasks will include personal support for our customers on site and the promotion of customer relationships. In addition, you will identify modernization potential and proactively address customer needs in order to develop solutions and increase customer satisfaction.
What you'll be handling
Intensive support for our existing customers as well as a central contact person for all topics such as digital services, servicing, maintenance, spare parts, support and modernizations for system operators and internal service providers throughout the entire after-sales process
Proactive response to the needs of our customers as well as targeted solution optimization
Communication hub between customers and TGW's internal departments
Drafting, reviewing and approving offers, service and spare parts contracts in compliance with legal, commercial and economic requirements on the part of the customer and TGW
Recognizing and pointing out modernization potentials
Initiation of the implementation and support of the services during the implementation phase
What you'll need
Completed technical training (e.g. HTL or similar training)
Several years of experience in after-sales/lifetime service, technical sales or technical implementation (project management)
Strong customer and result orientation as well as professional appearance
Assertiveness, commitment and strong communication skills
Very good knowledge of German and English (written and spoken)
Flexibility and willingness to travel (several days) up to 65%
What you'll receive
Wide variety of tasks and room for creativity
Working with high-quality IT equipment and the latest technologies
Flexible working hours and a generous home office model
Responsibility in a successful international company with a strong focus on culture and values
A well-structured training period and support by experienced colleagues
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 54,507 Euro.
*TGW is an employer that promotes equal opportunities.
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Key Account Manager Lifetime Services (M/F/D)* in Marchtrenk Arbeitgeber: TGW Logistics
Die TGW Robotics GmbH ist ein hervorragender Arbeitgeber, der dir als Hardwareentwickler:in in der Automatisierungstechnik ein wertschätzendes Arbeitsumfeld und ein hochmotiviertes Team bietet. Mit flexiblen Arbeitszeiten, einem großzügigen Home-Office-Modell und spannenden internationalen Projekten fördern wir deine persönliche und berufliche Entwicklung in einer offenen Feedbackkultur. Werde Teil unserer innovativen Familie und gestalte die Zukunft der Technologie mit uns!
