Director of Housekeeping

The Chedi Andermatt combines alpine lifestyle with Asian hospitality and is considered the epitome of luxury, style, and authenticity. Located in the Swiss Alps, we create an incomparable atmosphere where the highest level of comfort, excellent service, and attention to detail come together in perfect harmony.

We are looking for you to join us as
Executive Housekeeper
from
1st of December 2025
– a strong leader with visionary insight, organizational talent, and the highest quality standards. In this position, you will be responsible for the strategic planning, organization, and management of the entire housekeeping department. Become part of our exceptional management team, which sets new standards in luxury and service excellence every day.

your tasks:

• Overall responsibility for the organization, quality assurance, and further development of the housekeeping department with a team of around 50 international employees
• Ensuring the highest standards of cleanliness and care in all guest rooms, public areas, staff areas, and outdoor facilities in accordance with The Chedi Andermatt standards and Leading Quality Assurance (LQA) guidelines
• Strategic staff planning, including recruitment, scheduling, vacation planning, coaching and annual employee reviews to promote individual and team-related goals
• Budget responsibility for the housekeeping department, including cost control, warehouse, and inventory management
• Development, implementation, and monitoring of processes, training programs, and deep cleaning plans for continuous optimization of service quality
• Close cooperation with other departments and management to ensure a smooth and excellent guest journey – from check-in to departure
• Actively serving as a role model with regard to the philosophy, values, and service culture of The Chedi Andermatt, as well as continuously increasing guest satisfaction

your profile:

• Completed education in the hotel industry and/or diploma from a hotel management school
• Several years of management experience in the housekeeping department of a luxury hotel (at least two years in the same position or three to four years as Assistant Executive Housekeeper)
• Confident personality with excellent manners
• Fluent written and spoken German and English; other languages are an advantage
• Strong leadership, organizational, and planning skills, as well as in-depth product and material knowledge
• High attention to detail, cost and quality awareness combined with a proactive \“can-do\“ mentality
• Guest-oriented, cooperative, and motivating approach to work with a passion for excellent service culture

salary range: CHF 75k to 90k based on qualifications

EU / EFTA or Swiss nationality only

Contact:

Mr. Johannes Schneider

Director of Human Resources

Hotel The Chedi 5*

6490 Andermatt

Switzerland