Job Description
Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.
Job Description
Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.
Job Grade
3
Job Tier
3
Career Area
Information Technology
Supervisor
No
Job Qualifications
Three years computer technical support.
Or
Bachelor's degree and one year experience in computer technical support.
Degree (one Of)
- BACHELORS DEGREE - Preferred
Major/Minor (one Of)
- BUSINESS ADMINISTRATION - Preferred
- INFORMATION TECHNOLOGY - Preferred
Certificate/License (one Of)
- CISCO CERTIFIED NETWORKING TECH - Preferred
Additional Qualifications/Requirements
Work – Onsite (Kaiser Exchange Location)
- Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”
- PCS Not Authorized/LSP Not Authorized
Major Duties
Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
May provide training to end-users in new IT technical features and solutions to problems.
Performs other duties as assigned.
Work Challenges
24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
IT environment is constantly changing demanding quick solutions and evolving skills
IT position - there may be extensive TDY associated with this IT work
Job Type
Management
Number of Positions Remaining
1
16-Oct-2026
#J-18808-Ljbffr
End User Computer Technician in Ramstein-Miesenbach Arbeitgeber: The Exchange
Die Army & Air Force Exchange Service bietet eine herausragende Arbeitsumgebung für Shift Manager im Einzelhandel, insbesondere am Standort Katterbach Express. Mit einem starken Fokus auf Mitarbeiterentwicklung und einem unterstützenden Teamklima fördern wir eine Kultur des Wachstums und der Zusammenarbeit. Unsere flexiblen Arbeitszeiten und die Möglichkeit, als Teil eines engagierten Teams zu arbeiten, machen uns zu einem attraktiven Arbeitgeber für alle, die eine sinnvolle und lohnende Karriere im Einzelhandel anstreben.
