Remote Support Engineer Role - Medical Devices Manufacturer
We are seeking an experienced Medical Device Engineer for a global leading manufacturer of test and analytical systems for the clinical and pharmaceutical industries. This role will be a hybrid position providing remote support from home 50% of the time and working in the Frankfurt office 50% of the time.
Duties and Responsibilities
- Provide technical support for end user systems, including operation, maintenance, troubleshooting, performing alignments, and resolving technical issues.
- Serve as an escalation point and resource for Level I specialists by diagnosing issues that require deeper technical expertise and broader product knowledge.
- Troubleshooting not only on a mechanical/electrical level but understand and troubleshoot on an application level.
- Working as a member of a larger team but independently managing their territory to provide efficient service support to all customers within an assigned area.
- Three years’ work experience in the medical device or life sciences industries is preferred.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Bachelor’s degree in either Biomedical Engineering, Life Sciences, Biotechnology, Electrical Engineering, Electrical Engineering Technology
- Previous field service experience would be advantageous.
KEYWORDS: MEDICAL DEVICE, MEDICAL EQUIPMENT, MEDICAL ENGINEERING, BIOMEDICAL, LIFE SCIENCES
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Kontaktdaten:
The Field Solutions Group Recruiting-Team
