Customer Success Manager

Nov 16, 2024 – Localyze is hiring a remote Customer Success Manager. Location: UK, Germany, Portugal, Spain.

About Localyze

Welcome to Localyze, where we’re reimagining how people move for work. Our mission is to tear down the barriers that limit talent and opportunity. We bring together seamless technology, transparency, and unrivalled service to make this happen. Founded in 2018 by three visionary women who believe in unlocking human potential without borders, Localyze has built a centralised platform that decentralises the world. We empower companies to hire from anywhere and enable individuals to choose where they live and work.

Global working is in our DNA. Our vibrant team, comprised of almost 80 Localitos from 15+ nationalities across 3 continents, fuels our creativity and innovation. With our recent $35m Series B fundraise, we’re expanding both our product and our reach!

If you’re passionate about redefining global mobility, pushing boundaries, and making a real impact, Localyze is the place for you. Join our community, shape the future, and rewrite the rules of the global workforce.

You have a customer-first approach and relationship-building is your superpower? Then join our dynamic team at Localyze as a Customer Success Manager! You’ll be responsible for building strong relationships with our clients and driving engagement and retention by guiding them through every aspect of our platform. You’ll work closely with Global Mobility and People Operations teams supporting them optimize their global mobility services and processes. We’d love to hear from you if you’re ready to take on new challenges and make a meaningful impact!

What You’ll Do

• Relationship building is key – be the first point of contact for a portfolio of clients, incl. regular check-in calls
• Advocate and manage day-to-day operations for our customers
• Drive contract renewals and identify opportunities for upsells based on client needs
• Lead client onboarding sessions, conduct business reviews, and deliver training to drive platform adoption
• Collaborate with internal teams like the customer experience team to resolve issues, address feedback, and drive product improvements an
• Analyse customer data to identify areas for growth and to improve the customer experience

What We’re Looking For

You’ll thrive in this role if you:

• 4+ years in Customer Success or related fields, ideally in HR teach or SAAS
• You have excellent verbal and written communication skills in German and English (other languages are a plus)
• You can effectively build rapport, with new and existing customers
• You are proactive & passionate about supporting your client portfolio, always with a customer-first approach
• You have empathy for the complexities and stressors in global mobility processes
• You are a self-starter, highly structured, and organized individual. You have an eye for detail and hold yourself accountable
• You have a solution-oriented mindset, can solve problems independently, and know how to escalate issues and bring in other teams to drive results and solutions

What We Offer

At Localyze, we offer:

• No Office, No Borders : Embrace the freedom to work from anywhere within our entities in Germany, Portugal, Spain, or the UK. Plus, make the most of Workations !
• Craft Your Workspace : Create your ideal workspace with our annual LocaBoost allowance, you can kit out your home office or put it towards a local coworking space – the choice is yours.
• Equity for All : We believe in shared success. Join us, and not only become part of the Localyze team, but also an integral stakeholder in our growth with an attractive equity plan.
• Grow With Purpose : Fuel your growth mindset with an annual learning & development budget. We’re invested in your career journey.
• Wellness Boost : Balancing work and life is an art, and we’re here to support you. Enjoy a monthly wellness stipend via Juno, plus access to Nilo Health for 1:1 coaching sessions, unlimited courses, digital resources, and roundtable discussions.
• Out of the ‘Virtual’ Office : Enjoy 28 days of paid time off, plus local public holidays, and here’s a little extra – an additional celebratory day off just for you!
• Family First : Welcoming a new family member? Take the time you need with parental leave to bond and cherish those precious moments.
• Globetrotter Gatherings : Keep the team spirit high with not one but two team meetups per year. And wait for it – an annual international company-wide retreat. Picture this: Portugal in 2022, Italy in 2023 – and who knows where next?

Diversity & Inclusion @ Localyze

As an equal opportunity employer and advocates of Diversity and Inclusion, we proudly welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. We encourage you to apply even if you don’t think you meet all of the criteria above but are still interested in the role and mission. Nobody checks every box, and we’re looking for team members who are genuinely excited to join Localyze!

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