Account Manager - Office Agency

The Instant Group are hiring! We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet. As the world's largest flexible workspace market, we take pride in providing over 250,000 organisations around the world with office space, coworking memberships, virtual offices, or meeting rooms. We deliver the latest flex market data and insights, offer expert consulting services on portfolio strategy, procurement and sustainability, and empower 20,000+ landlord, operator and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency.

By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. Our clients (Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, Hines...) trust our team across virtual and real-life offices globally, from London, Paris and New York, to Hong Kong, Singapore and Sydney. Join our dynamic organisation, awarded one of the 'Best Places to Work in Property' and continuously featured in the 'Sunday Times HSBC International Track 200'. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.

The Role

We are looking to hire a Channel Account Manager whose purpose is to work with industry agents in the UK market. The incumbent will be responsible for building our agent channel to sell our turnkey solutions and specifically for establishing the relationships, processes and operations to run the agent channel effectively and drive revenue growth for the UK market.

What will you be doing?

• Onboard new agent partners - ensuring they are well briefed on our products and services, clear on target customers, qualification criteria, commercial constructs and our processes.
• Provide support to partners to ensure success - answering ad hoc queries as we establish the channel and helping behind the scenes to ensure the agents are optimising opportunities.
• Establish the reporting and processes and ongoing data and account management requirements - ultimately managing the performance of agents.
• Develop strategies to improve sales/revenue.
• Work with our delivery teams to ensure our resource is drawn on for the right opportunities, that we get the right information from the agents to enable our teams to perform and that we are easy to do business with.
• Build trusted relationships with agents through formal and informal interactions.
• Identify and resolve conflicts and challenges within the channel.
• Provide support and guidance to partners on new product and solution offerings.
• Attend industry events and conferences to build relationships and promote the company.
• Support the wider growth of channel partnership development across other channels and with the agent channel outside the UK.

Who are we looking for?

• Alignment with our company behaviours:

• Play To Win - knowing through data and instinct which opportunities to go after and where we will add most value to customers. Prioritise effectively.
• Own Your Outcome - drive the agent channel to increase sales, owning the end to end process and relentlessly pursuing growth (whilst behaving in line with our blueprint).
• Solve It Together - recognising that this is a team game, draw on the right people with the right skills and experience at the right time ensuring we leverage the best of our knowledge, capability, background and experience to deliver superbly for our customers.
• Help Each Other Grow - supporting our agent partners to expand their knowledge about our turnkey solutions and supporting development of colleagues across the Instant Group in support of the growth of our people and thus the growth of our business.

What's in it for you?

• Competitive pay scales reviewed annually.
• Discretionary annual company bonus.
• Private healthcare and life cover.
• Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy.
• Bespoke training programmes and our bespoke 'Instant Learning' portal.
• Reward Gateway (discounts!).
• Wellbeing Centre.
• Global Employee Assistance Programme.
• Brilliant colleague recognition scheme, with quarterly and annual 'Let's Celebrate' awards (with great prizes!).
• Generous referral scheme.
• Laptop / tech provided.
• Early finish on a Friday!

At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.