Senior Manager Legal Operations and Administration

pEmployment Type: Permanentbr/Contract Duration: /pppbWhy you will love working here /b /p /ppAt IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive. /ppbr/• bOur Values /bare not just words on a page - they are the energy behind everything we do: bONE IATA /b - We collaborate across teams, bTRUSTED /b- We do the right thing, bINNOVATIVE /b- We make tomorrow better, bINCLUSIVE /b- We embrace diverse perspectives.br/• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.br/• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.br/• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.br/• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off! /pppbAbout the team you are joining /b /p /p pReporting to the Corporate Secretary and General Counsel, the Senior Manager Legal Operations and Administration (SMLOA) is a skilled professional with knowledge, skills and experience in legal operations in in-house legal departments. The SMLOA is responsible for the efficient and effective management and operation of IATA’s legal department systems and procedures including IATA’s contract tool, legal matter management system and the oversight of administrative support to the General Counsel and the lawyers in the legal team. The SMLOA reports to the General Counsel and leads an experienced team located in Montreal and Geneva with dedicated legal operations and administrative responsibilities including the Business Operations Coordinator, Legal Administrator and Paralegal. /p ppbWhat your day would be like /b /p /p liLeads the Legal Operations and Administration team within the Legal Services department to ensure performance is aligned with IATA’s strategic objectives;br/ /liliPeople management for the Legal Ops and Admin team;br/ /liliCollaborates with the Directors Legal Services and General Counsel on developing improvements, implementing change and management initiatives across the Legal Workstreams to enhance the day-to-day efficiency, consistency and effectiveness of the team;br/ /liliSupports the design, implementation and continuous improvement of legal intake, triage and matter allocation processes, including intake requirements, matter categorisation, workflow discipline and escalation pathways; Supports the development and maintenance of consistent legal operating procedures across legal workstreams, including processes for contract review, matter management, risk assessment and approvals;br/ /liliSupports the development and operationalization of legal playbooks, template materials and customer facing guidance;br/ /liliWorks with lawyers and business stakeholders to improve the quality, completeness and timeliness of legal requests and to support consistent use of legal processes and tools;br/ /liliDeveloping strong relationships within IATA with those interacting with IATA’s legal processes, ERP, legal intake tools and contract tool; br/ /liliDeveloping strong relationships with IATA’s external law firms’ legal operations team and legal vendorsbr/ /liliManaging, implementing and reviewing technology including IATA’s contract tool, matter management systems and online legal research resources;br/ /liliLeading projects to improve efficiency and consistency in the delivery of legal services; /li br/ppbWe would love to hear from you if you have /b /p /p liExperience in project management or similar role;br/ /liliRelevant qualifications and experience in in legal project management, legal operations, legal administration or legal technology;br/ /liliA minimum of 7 years’ experience in legal project support, legal operations or administration in an in house legal department or equivalent in increasingly senior roles;br/ /liliDemonstrated experience with legal matter management, contract lifecycle management, legal intake, workflow design, reporting, dashboards and legal technology implementation;br/ /liliExperience designing, implementing or improving legal department processes, including stakeholder adoption, change management and performance reporting;br/ /liliSound understanding of in-house legal department operations, including contract review workflows, legal risk processes, external counsel management, document management and administrative support;br/ /liliCommitment to personal development and developing team members;br/ /liliExcellent command of English; br/ /liliSuperior written and oral communication skills; br/ /liliExcellent analytical, problem-solving, and communication skills; br/ /liliEffective, confident communicator and a team player. /li pTravel Required: N /p b pLearn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you! /p /b