Floor Supervisor

Zermatt Full Time, Fixed-term / Seasonal contract (5 months) 07/16/2026

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel.

Our motto, “doing good for our guests” and “Hospitality by Heart”, is something we live by as a team.

Be part of it!

To strengthen our team, we are looking for motivated employees for the upcoming winter season 2026/2027.

• Prepare the daily room assignments and sections for Room Attendants.
• Assign daily tasks to housekeeping trainees according to checklists and operational requirements.
• Supervise and monitor the work performance of Housekeeping Porters within the assigned section.
• Report and document damage to furniture, fixtures, and property through the maintenance request system.
• Organize and oversee cleaning operations in accordance with LQA standards and ISO procedures.
• Prepare the maintenance and defect list for the off‑season/inter‑season period.
• Assist the Executive Housekeeper with inventory control and stock management.
• Maintain positive guest relations by responding promptly and professionally to guest requests and concerns.
• Handle guest complaints and special requests, coordinate solutions with the Executive Housekeeper, and document corrective actions.
• Manage lost and found items using the Infor system and coordinate the return of belongings to guests through the Concierge team.
• Inspect and ensure the proper care and presentation of flowers and plants in guest rooms, corridors, and public areas.
• Verify and coordinate the delivery of guest amenities and gifts according to the approved order list.

Your profile

• Previous housekeeping supervisory experience in a luxury hotel or upscale hospitality environment.
• Strong leadership and team management skills, with the ability to motivate and coach employees.
• Excellent attention to detail and commitment to maintaining five-star cleanliness and presentation standards.
• Sound knowledge of housekeeping operations, cleaning procedures, and luxury service standards (e. g., LQA or Forbes standards).
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills for interacting with guests and colleagues.
• Ability to handle guest requests and complaints professionally, ensuring prompt and satisfactory resolution.
• Knowledge of health, safety, hygiene, and infection control procedures.
• Proficiency in housekeeping management systems and Microsoft Office; experience with hotel PMS software is an advantage.
• Fluency in English; additional languages are highly desirable in an international luxury hotel environment.

Benefits

Opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

Staff, family & friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)

• Fitness room available for staff, as well as a wide range of sports activities in Zermatt
• Access to the pool area during staff swimming hours
• Through a development program, access to various courses, such as those offered by Ritzy
• Discounts on seasonal or annual mountain lift passes with the Zermatt resident card

For employees who cannot or do not wish to work both the winter and summer seasons, we support them in finding complementary positions together with our partner hotels

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