Senior Manager, Channel Excellence - Online (m/f/d)

We are thrilled to offer an exciting opportunity for a commercially adept and dynamic individual to contribute to the success of one of our key regional online retailers as our Senior Manager, Channel Excellence driving strategy and execution in collaboration with some of our commercial partners in Western Europe.

This is a fixed term contract with an end date of October 2027.

Bring your commercial acumen, keen eye for data and insight and strong relationship skills into play.

In return we will offer a competitive benefits package and bonus potential accustomed to an international brand.

• Please apply with an English CV
• No relocation support offered for this role
• Core Responsibilities
• Customer Category Responsibilities
• Focus on the top regional e Commerce customers to build meaningful category relationships working to a long‑term aligned 3‑year category development vision.
• Collaborate with Market Group e Commerce CX leaders on the CX agenda for our major global customers (e. g., Amazon).
• Turn shopper insight into action by developing bespoke customer category strategies to improve the shopper journey across local priority retail customers.
• Be a key part of top e Commerce customer processes such as Preview, Ideal Customer Profile (ICP) and Joint Business Plan (JBP) to ensure the category customer strategy is reflected and key initiatives are aligned and built into the customer plan.
• Support key customers with ongoing learning, driven through experimentation, audience knowledge, category learning and bespoke customer shopper research.
• Drive expansion across the region from the new business opportunities identified by Channel Growth leadership that help prioritize new opportunities across Business Units (BUs) and equip local CX & Key Account Managers (KAMs) with insight and selling materials.
• Regional Category And Local BU Channel Responsibilities
• Act as a key member of the regional channel and the global CX networks.
• Ensure that regional and local CX needs are surfaced in the CX global forum.
• Share the output from the global CX forum with the CX regional team.
• Execute audience and category projects such as Space, Taxonomy and Expansion with channel customer partners across the region identified by Channel Growth leadership for testing and then scaling.
• Develop and communicate a clear category deployment vision for the channels across the region, implementing the category drivers that bring this vision to life with retail partners and setting a standard for channel excellence.
• Support the adoption of category and audience processes received by global management and cascade these to the CX team for implementation into customer planning.
• Lead the test‑and‑learn channel and category agenda across the region, fostering an agile approach to experimentation, learning and scaling across the BUs.
• Partner with global trade marketing to execute the global CX audience testing roadmap, as well as regional CX customer channel and category initiatives.
• Play an integral role in the RCD team as the CX representative, connecting with sub‑teams on topics such as selling, disseminating insights from the global insights team across the BU, and ensuring all teams are equipped with the latest shopper learning to inform strategies and decision‑making processes.

Play your part in our team succeeding!

The role sits within a newly formed channel structure with the Regional Commercial Development team (RCD), playing a pivotal role in realizing our strategic goals and driving the channel and retail excellence agenda across key local customers to enhance sustainable consumer sales impact.

Do you have what it takes?

• Proven record in commercial roles with a channel and category focus and strong business performance.
• In‑depth knowledge of the online retail and channel landscape in the local markets for Amazon.
• Experience in a large international organization, ideally with a regional or multi‑market remit, with expertise in sales processes and customer execution.
• Strong commercial competence, with the ability to form relationships and influence across levels of seniority.
• Effective collaboration skills with internal and external partners.
• Strategic, proactive and pragmatic approach to seeing opportunities with a strong analytical mentality, turning insights into actionable plans.
• Ability to work 3 days from the contracted office (2 days from home).
• Strong business proficiency in English for both locations (Munich and London); if located in Munich, German business proficiency is required.

Applications are reviewed on an ongoing basis.

However, please note we may amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.

If you are interested, please apply as soon as possible.

What’s in it for you?

• Family Care Leave – Enhanced paid leave options for critical personal obligations.
• Insurances – Mandatory life and disability insurance coverage for all colleagues.
• Wellbeing – Resources and benefits to support physical and mental wellbeing, as well as opportunities to build community and foster creativity.
• Colleague Discount – Qualify from day one for our generous colleague discount.
• Bonus – Performance‑driven bonus scheme rewarding collective achievements.
• Workplace – Hybrid work environment mandating an average of 3 days per week in office, with mandatory primary workplace selection from our offices, stores or factories discussed during the recruitment process.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children must undergo mandatory Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real.

Join the LEGO team today.

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