Job Summary
Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.
Responsibilities
As a Customer Solutions Representative, you will:
- Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
- Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
- Ensure that customers always have the most complete and up-to-date information about the status of their orders
- Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
- Be willing to remain flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
- Learn about the foodservice industry and the products that we sell
- Communicate with customers through phone, email, and chat about their order status and available products
- Guide customers through the website while providing online shopping assistance and product help
