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- Aufgaben: Engage with audiences on social media, moderating and fostering community interactions.
- Arbeitgeber: Join Social Element, a leading global social media agency dedicated to making social better.
- Mitarbeitervorteile: Enjoy remote work flexibility and the chance to work with top brands in automotive and finance.
- Warum dieser Job: Be part of a mission-driven team that values inclusivity and genuine connections.
- Gewünschte Qualifikationen: Fluent in German and English, with experience in social media engagement or community management.
- Andere Informationen: Must meet specific IT requirements and pass a background check.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Where: Remote
Type: Freelance
Join Us at Social Element!
Founded 22 years ago, we’re a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.
To #makesocialbetter , we are looking to build our current talent pool for German Social Media Community Managers to support future work with a leading automotive client and a well-recognized financial powerhouse.
Community Managers
Our mission is to cultivate strong, genuine connections with a brand’s audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.
We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it’s about more than just engagement. We’re dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.
What You’ll Do
In this exciting opportunity, you will dive into the worlds of two dynamic brands; a leading automotive client and a trusted household financial brand. You’ll be an essential part of our team, connecting with the brand’s audiences for the German markets.
You’ll be a master of context as you skillfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand’s tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook, and YouTube, keeping the conversations vibrant and engaging.
You will be at the frontline of managing and growing an enthusiastic online community. You’ll also be a moderator, ensuring a welcoming and judgment-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.
Working Hours
We are looking for you to have mixed flexibility across weekdays, evenings, and weekends to cover all possible project hours as we are completely driven by our clients‘ needs.
We are currently building our talent pool for future work, so we will ask you for your availability as part of the application process.
Child Protection
At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements
Excellent German language knowledge: As you’ll be posting messages on social media, it’s a must to have superb writing skills in the German language.
Advanced English language skills: As you’ll be working with a variety of teams and people, all of our training and communication is in the English language.
Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.
A confidence with digital technology: as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc., in addition to any internal tech tools e.g. availability scheduling tools, Google Chat, etc.
A self-motivated social media expert: who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.
IT Policy
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
- Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
- i5 8th generation or faster 64-bit (x64) processor.
- At least 8GB RAM (16GB recommended).
- Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended).
- 40 GB available HDD (SSD recommended).
- A Webcam and headset.
- Android or iOS device for 2FA.
- Chromebook, Linux, and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.
Please Note: It is essential to have all IT requirements to carry out this work.
The Hiring Process
The hiring process for this position will be made up of the following stages:
- Online Assessment
- Behavioural interview with one of our Talent Team Members
The Social Element Behaviours For Success
Be focused and decisive.
Be brave and inspirational.
Be rigorous in our approach.
Be considered and inclusive.
Be loud and proud.
How To Apply
Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
- Details of your personal/professional experience in relation to this work.
- Why you are interested in being part of our team at Social Element.
We are excited to receive your application!
#J-18808-Ljbffr
Social Media Community Manager - German Moderation & Community Management · Germany · Arbeitgeber: The Social Element Limited
Kontaktperson:
The Social Element Limited HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Social Media Community Manager - German Moderation & Community Management · Germany ·
✨Tip Number 1
Familiarize yourself with the brands you'll be working with. Research their social media presence, tone of voice, and recent campaigns. This will help you engage authentically with their audience and demonstrate your understanding during the interview.
✨Tip Number 2
Showcase your knowledge of social media trends and tools. Be prepared to discuss how you've used platforms like TikTok, Instagram, and Facebook in previous roles, and mention any specific tools you are comfortable with, such as Sprinklr or Social Sprout.
✨Tip Number 3
Highlight your experience in community management or social customer care. Share specific examples of how you've successfully engaged with an online community, resolved customer inquiries, or created a positive brand experience.
✨Tip Number 4
Be ready to discuss your flexibility and availability. Since the role requires mixed hours across weekdays, evenings, and weekends, clearly communicate your schedule and willingness to adapt to client needs during the application process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Social Media Community Manager - German Moderation & Community Management · Germany ·
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Social Media Community Manager. Familiarize yourself with community management, engagement strategies, and the specific needs of the automotive and financial sectors.
Tailor Your Cover Letter: In your cover letter, clearly outline your relevant experience in community management or social customer care. Highlight your proficiency in German and English, and explain why you are passionate about making social media better.
Showcase Your Social Media Skills: Mention your experience with various social media platforms like TikTok, Instagram, and Facebook. Provide examples of how you've successfully engaged with audiences and managed online communities in the past.
Highlight Your Flexibility: Since the role requires mixed flexibility across weekdays, evenings, and weekends, be sure to mention your availability in your application. This will show that you are ready to meet the demands of the job.
Wie du dich auf ein Vorstellungsgespräch bei The Social Element Limited vorbereitest
✨Zeige deine Sprachkenntnisse
Da hervorragende Deutschkenntnisse für diese Position unerlässlich sind, solltest du während des Interviews sicherstellen, dass du klar und präzise auf Deutsch kommunizierst. Bereite dich darauf vor, Fragen in beiden Sprachen zu beantworten, um deine Sprachfähigkeiten unter Beweis zu stellen.
✨Verstehe die Marken
Informiere dich gründlich über die beiden Marken, mit denen du arbeiten würdest. Zeige im Interview, dass du ihre Werte, Zielgruppen und Social-Media-Strategien verstehst. Dies wird dir helfen, deine Eignung für die Rolle zu demonstrieren.
✨Bereite Beispiele vor
Denke an konkrete Beispiele aus deiner bisherigen Erfahrung in der Community-Moderation oder im Social Customer Care. Sei bereit, diese im Interview zu teilen, um zu zeigen, wie du in der Vergangenheit erfolgreich mit Communities interagiert hast.
✨Sei flexibel und anpassungsfähig
Da die Arbeitszeiten variabel sind, ist es wichtig, deine Flexibilität zu betonen. Teile im Interview mit, dass du bereit bist, an Wochenenden und abends zu arbeiten, um den Bedürfnissen der Kunden gerecht zu werden.
