LEARNING CONTENT DESIGNER 100%

LEARNING CONTENT DESIGNER 100%

Job description

• Design and develop product learning content that simplifies movements, complications, materials, and craftsmanship for diverse retail audiences.
• Create storytelling-driven learning modules that bring brand heritage, craftsmanship, and collection narratives to life.
• Develop customer excellence training programs focused on luxury behaviors, emotional intelligence, and elevated client interactions.
• Build coaching tools and learning resources to support store managers and trainers in reinforcing learning on the shop floor.
• Produce blended learning journeys combining digital, virtual, and in-person formats for global deployment.
• Collaborate with Product, Marketing, and Retail teams to ensure content accuracy, brand alignment, and operational relevance.
• Leverage learning analytics to measure impact, optimize content, and enhance learner engagement across markets.

Profile

• Bachelor's degree or equivalent experience.
• 5 years minimum experience in learning design, retail training, or brand education (luxury, fashion or watches preferred).
• Proficiency in Microsoft Office Suite, Adobe Suite & LMS Platform.

Professional requirements

• Strong skills in instructional design, storytelling, and content creation.
• Ability to simplify complex technical topics and craft engaging narratives.
• A passion for craftsmanship, retail excellence, and elevating the client experience.
• Strong organizational skills and attention to detail.

Languages

• Excellent communication skills in English; additional languages are a plus.

Benefits

Work and holidays

• Flexible 40 working hours / week.
• 25 days of annual leave.

Health insurance / Pension fund

• Contribution to health insurance costs.
• First class pension fund.

Maternity/Paternity

• Extended maternity leave.
• Family allowances beyond legal requirements.

Further training

• Training and development plan.
• Paid language courses.

Mobility

• Unique and modern buildings and outdoor facilities.
• Convenient location and access via public transport.
• Free underground parking and access to bike sharing.

F&B

• Subsidized on-site canteen and food trucks.
• Free coffee and tea.

Other

• Product discounts.
• Wellness benefits and fitness programs.
• Fun workplace events.

Contact

SWATCH Ltd.

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne

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