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- Aufgaben: Lead a dynamic team, drive sales, and ensure top-notch customer service in our Zürich boutique.
- Arbeitgeber: Join a prestigious brand known for its commitment to excellence and customer satisfaction.
- Mitarbeitervorteile: Enjoy a supportive work environment with opportunities for growth and development.
- Warum dieser Job: Be part of a vibrant team culture while making a real impact on customer experiences.
- Gewünschte Qualifikationen: Looking for passionate leaders with strong management skills and a flair for retail.
- Andere Informationen: This is an exciting opportunity to shape the future of our new boutique!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Description du poste
We are looking for a Boutique Manager for our new Boutique in Zürich.
As a Boutique Manager, you will be responsible for driving sales, achieving all operational objectives, and ensuring compliance with the brand\’s standards within the boutique. You will also oversee recruitment, development, and coaching of your boutique team by offering motivation, encouragement, and support. Your role is critical in maintaining and delivering a consistently high level of customer service within the boutique. Additionally, you will implement the company\’s business plans and strategies, ensuring the boutique adheres to the guidelines and procedures established by headquarters (HQ).
In this role, your main tasks will be to :
Team Management and Operational Oversight
• Lead and manage the sales team, ensuring optimal boutique operations
• Monitor and drive the achievement of sales targets and operational goals
• Develop, define, and communicate team objectives, integrating them into individual development plans
Commercial Animation and Customer Development
• Supervise commercial activities to grow the local customer base
• Ensure the boutique delivers an outstanding and consistent customer experience
• Organize team briefings regularly to align objectives, strategies, plans and events with business opportunities
Reporting and Analysis
• Analyze performance metrics (KPI\’s) and prepare periodic commercial and marketing reports
• Track budgets and operational performance, ensuring regular reporting to the Brand Manager
Marketing and Visual Merchandising
• Coordinate and oversee marketing and communication actions, including boutique events
• Ensure product displays and visual merchandising comply with brand guidelines
• Manage stock replenishment to ensure it is conducted correctly and regularly
Recruitment and Development
• Oversee the recruitment, onboarding and training of team members
• Provide coaching and development opportunities to empower team members to reach their full potential
• Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies
Leadership and Team Dynamics
• Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team
• Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services)
• Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence
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Boutique Manager Arbeitgeber: The SWATCH Group
Kontaktperson:
The SWATCH Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Boutique Manager
✨Tip Number 1
Familiarize yourself with the brand's values and standards. Understanding what the brand stands for will help you align your management style and operational strategies with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Research the local market in Zürich. Understanding the customer demographics and shopping behaviors in the area will allow you to propose tailored strategies for growing the boutique's customer base during your interview.
✨Tip Number 4
Be ready to discuss your experience with performance metrics and reporting. Prepare to explain how you've used data to drive sales and operational improvements in previous roles, as this is crucial for the Boutique Manager position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Boutique Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Boutique Manager position. Understand the key responsibilities and required skills, such as team management, sales targets, and customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and your understanding of the boutique's objectives. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Your Leadership Skills: In your application, emphasize your leadership style and how you motivate and develop team members. Provide examples of how you've successfully managed teams and improved performance in past roles.
Wie du dich auf ein Vorstellungsgespräch bei The SWATCH Group vorbereitest
✨Showcase Your Leadership Skills
As a Boutique Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, focusing on your approach to coaching and development.
✨Demonstrate Your Sales Acumen
Highlight your experience in driving sales and achieving operational goals. Discuss strategies you've implemented in previous roles that led to increased sales or improved customer experiences.
✨Understand the Brand's Standards
Familiarize yourself with the brand's values and standards before the interview. Be ready to discuss how you would ensure compliance with these standards in your boutique, particularly in terms of customer service and visual merchandising.
✨Prepare for Performance Metrics Discussion
Since analyzing performance metrics is part of the role, be prepared to talk about how you've used KPIs in the past to drive business decisions. Bring examples of reports you've created or insights you've gained from data analysis.
