Global Retail Operations Manager

Job description

• Sales Performance:
  • Set ambitious sales objectives for Breguet Boutiques aligned with Brand objectives
  • Boost boutiques productivity by deploying a best-in-class operations culture and intensive clients activations in collaboration with Brand Managers and local Retail Managers
  • Build and deploy global tactical activations calendar to support business development plans and boost sales
  • Anticipate trade evolutions and opportunities to optimize tactical activations
  • Consolidate business reviews to support business decisions
  • Provide consistent sales reports to both HQ and local management, highlighting achievements, challenges, and next steps.
• Channel Management:
  • Support commercial ambitions by supporting markets in their distribution roadmap deployment and set solid business foundations with short-term and long-term perspectives.
  • Oversee the expansion and optimization of Breguet’s retail networks, including new store openings, boutique renovations, and closures
  • Support markets in negotiations with key retail partners such as department stores, luxury retailers, and duty-free operators
  • Ensure that all boutiques operate in line with Breguet’s global standards, from customer service to visual merchandising and brand representation
• Staff Management:
  • Direct and supervise retail staff across multiple locations to ensure objectives achievement
  • Plan and support Breguet Training program deployment across markets for retail staff to enhance their skills and performance.
  • Monitor deployment, assess individual performance and implement action plan to raise people performance in collaboration with the Global Training Manager.
  • Manage and support retail teams across different countries, ensuring cultural differences are respected and leveraged.
  • Ensure adequate incentives program for local retail community in accordance with local HR policy
  • Conduct regular performance evaluations to ensure staff meet performance standards and objectives.
• Retail Operations Guidelines:
  • Establish and deploy guidelines to ensure that global retail operations are efficient, compliant, and aligned with the company’s strategic goals.
  • Ensure all retail operations comply with local laws and regulations, including health and safety standards.
  • Establish robust inventory management practices to minimize stockouts and shrinkage, and ensure timely restocking.
  • Implement customer service standards to ensure a high level of customer satisfaction across all locations.
  • Develop with IT department retail management software and other technologies to streamline operations and improve efficiency.
  • Set, regularly monitor and analyze key performance indicators (KPIs) to assess the performance of retail operations and identify areas for improvement.
• Clients Management
  • Develop and drive initiatives in collaboration with Customers Insights & CRM department to improve customer experience, satisfaction, and loyalty at boutique levels, focusing on creating an exclusive and high-end shopping environment.
  • Collaborate with the CRM team to increase client retention and acquisition and achievement of clienteling KPIs, including the development of gifting programs, bespoke event management, and exclusive brand experiences.
  • Conduct market research to understand global retail trends and consumer behavior in different regions.
  • Address and resolve customer complaints, ensuring high levels of customer satisfaction
  • Set Tools and deploy platforms to measure customer satisfaction and loyalty across markets and regions.

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