Support the technology behind Europe's weather and climate satellites
Are you passionate about technology, solving problems, and delivering exceptional customer service?
We're looking for an experienced ICT Service Desk Analyst to join a high-performing team supporting one of Europe's most respected scientific organisations. In this role, you'll become the first point of contact for over 1,500 users, helping ensure the seamless operation of the technology that supports weather forecasting, climate monitoring, and critical satellite operations.
What you'll be doing
As part of a collaborative ICT Service Desk team, you'll provide first and second-line technical support across a modern Microsoft enterprise environment, delivering outstanding customer service while resolving incidents and service requests.
Your day could include:
Providing desktop support for Windows 11, Microsoft 365, Teams, Outlook, Adobe Acrobat and other enterprise applications
Diagnosing and resolving hardware and software issues for laptops, desktops, mobile devices and peripherals
Managing user accounts, passwords and access permissions using Active Directory and Microsoft Entra ID
Supporting Microsoft Teams meetings and conferencing technologies
Preparing, deploying and maintaining end-user devices using Microsoft Intune and Windows Autopilot
Managing ICT assets throughout their lifecycle, including inventory, deployment and replacement
Using Jira Service Management to manage incidents, requests and knowledge articles
Working with colleagues across ICT to ensure timely resolution and continual service improvement.
What we're looking for
You'll be someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer experiences.
Ideally, you'll have:
At least 5 years' experience in an ICT Service Desk or End User Support role
Strong knowledge of Microsoft Windows 11 and Microsoft 365
Experience supporting Microsoft Teams, VPNs and remote users
Active Directory and Microsoft Entra ID administration experience
Experience with Microsoft Intune and Windows Autopilot device deployment
Familiarity with Jira Service Management or similar ITSM platforms
Excellent troubleshooting and analytical skills
Outstanding communication skills and a genuine customer-first attitude
Fluent written and spoken English (C2 level). German is an advantage.
Bonus points if you have
ITIL Foundation
Microsoft 365 certifications
CompTIA A+
PowerShell or automation experience
Experience with enterprise hardware deployment and asset management
Knowledge of ISO 9001 or ITIL-based service environments.
Why join us?
This isn't a typical Service Desk role.
You'll work with modern enterprise technologies in an international environment where technology directly supports weather forecasting, climate science and satellite operations across Europe.
You'll enjoy:
Challenging and varied technical work
Exposure to enterprise-scale Microsoft technologies
Opportunities to develop new technical skills as technologies evolve
A collaborative, international working environment
The chance to make a real impact through excellent customer service and continual improvement.
What you’ll get:
20 Statutory Vacation Days, + 10 Additional Vacation Days.
German Public Holiday Days + Organisation Specific Holidays
Subsidised Deutsche Bahn Ticket
Subsidy to Welfare Activities
Subsidy to Organisation Social Clubs
Local Thorn Office with Co-working Spaces, Gym, Leisure Activities and Canteen
Individual Educational Programme Support
Access to a wide range of Training Material and Programmes
Flexible and Hybrid Working Options
If you're someone who...
Loves solving technical problems
Enjoys helping people
Takes ownership of issues from start to finish
Communicates confidently with users at all levels
Wants to work with modern technologies in an organisation that makes a global difference
...we'd love to hear from you.
Apply today and help keep mission-critical technology running for one of Europe's leading scientific organisations.
All applicants must already hold the Right to Work in Germany as sponsorship cannot be provided for this role.
The working language for this mission is English, and all applications / CVs must be submitted in English.
