Application Support Specialist in Berlin

Teams at companies in Germany now use our applications every day, and when something goes wrong they want an answer in their own working hours. Thread & Logic now has an opening for an Application Support Specialist in Germany. You will work full-time and remote from anywhere in Germany; the developers you work with are in Dallas, seven hours behind.

Projects you'd join

• Answer support tickets about our applications
• Reproduce reported problems and write them up for the developers with steps and screenshots
• Check user accounts, permissions and saved records when something looks wrong
• Test fixes before release and confirm with the user afterwards
• Keep help articles and the list of known issues current

To start, you need

• Completed IT or commercial training, or a degree in a related field
• Experience in IT support, application support or a helpdesk, including internships
• A ticket system such as Jira Service Management, Zendesk or Freshdesk
• Basic SQL, enough to look up a record

Good extras

• Reading application logs or using browser developer tools
• ITIL Foundation
• Web applications built with React or a similar framework

From Thread & Logic

• 30 days of holiday a year
• Company pension plan with an employer contribution
• Yearly training budget for courses and certifications
• A laptop and home office equipment
• Flexible hours, with a few hours of overlap with Dallas

Thread & Logic in short
Thread & Logic builds custom business applications in Dallas, Texas. We design internal tools, connect them to the systems a team already uses and add AI where it can prepare the next step, while the person using the application makes the decision and the application records it.
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